Citibank Credit Card — commitment of fraud by third party

Address:	Mumbai City, Maharashtra
Website:	www.citibank.com/india

Dear sir,

After 4 pm on 18/12/2018, smt. Gunjan sharma from city bank, mumbai called me from phone no.[protected] and informed me that my rewards points would expire soon.in order to save the expiry she would credit rs.4998/- to my credit card account by encashing the rewards points and asked me to confirm the otp. Shortly after that i could find that rs.4998/- was debited to my account twice, instead of crediting my account. I have received the following sms message twice:- "rs.4998/- was spent on your citi card... On 18-dec-18 at the mobile wallet pvt ltd". Thus rs.9996/- has been withdrawn from my account fraudulently by smt. Gunjan sharma.

Under these circumstances, i request you to please book the culprit and initiate suitable penal actions against her and force her to give back the amount fraudulently withdrawn from my account.

Yours faithfully,

Sebastian k j