Citibank — Credit card enquiry not applied by me

Address:	600002
Website:	www.online.citibank.co.in

The bank has made credit card enquiry without i being applied it for. I have complained several times and there is no response from the team.
Please take action to close the enquiry made on my name without my approval and i being applied it for. This is seriously affecting and having negative impact on my score.
I have mailed to the nodal officers and escalated the issues several times to the customer service team via email and calls and there is no action or response taken.