Citibank — Credit Card Expired but not received any new Credit Card

srihari kumar Goud

Sep 9, 2021

Address:

Bangalore

Hi

I have a Citi Rewards Credit Card ending with 4831 and it was expired on 05/2020.
After expiring my existing credit card I haven't received any new credit card from Citi Bank but I am getting messages that overdue of the new credit card ending with 5058.

I am frustrated with reaching with CITI customer care. either its horrible to reach over customer care or they will not respond to my queries.

Till I have not received any communication from Citi bank regarding the new credit card information. but they are sending the overdue messages.

I need to resolve this issue or what action I need to take please provide the suggestion. Since I didn't find any way to reach them but finally reaching to Consumer Complaints.

Thanks
Hari Kumar

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Citibank customer support has been notified about the posted complaint.

Sep 09, 2021

Updated by srihari kumar Goud Please tell me the procedure for closing the Credit Card or send me the closure letter or mine.

Sep 09, 2021

Updated by srihari kumar Goud If you need any further information you can reach me on sriharikumar.[protected]@gmai.com

Sep 12, 2021

Updated by srihari kumar Goud What is the status on this issue.
Since I have received a sep month statement for this card. Which is not issued to me.

Oct 05, 2021

Updated by srihari kumar Goud any update to this issue