Citibank — credit card no [protected]

Address:

70.Dr.Alagappa Road,Tatabad,Coimbatore, Coimbatore, Tamil Nadu, 641012

I am ur card holder since 2006 and a correct paymaster now my a/c is debited for rs.15653/-on 22-11-19 for metlife insurance premium without my concern, i had last year itself cancelled the policy due to increased priemum and got the amount reversed which clearly says i am not continuing the policy, but now again they have debited without my knowledge this is clean misuse and i already has raised this is on 22-11-19 itself ref no. 3030 to ankita by phone but still no reversal has been done i am terribly unhappy of spending my precious time to this and req you to immediately do the needed, further delay will force me to lodge a complaint to banking ombudsman