Citibank — Credit card NOC - All payment has been done in full

Hi Team,

I have paid all my due in full in April 2021 but in December again I received that your card is due for 749/. I do not know how this came in but I paid this amount too. I tried to contact customer care and collection department for full closure and to issue me a NOC/no due certificate but none of them are reachable. So called customer care number, phone banking, collection department contact number everything are not allowing me to talk to any representative so that I can ask for NOC.

Please help me to get the NOC and save me from further financial impact.

Name on card - SHISHUPAL KUMAR
Card number - 4386XXXXXXXX1295
Mobile no - [protected]