I must say Citi Bank does not have any security for credit card transactions nor has it got adequate educated staffs to deal with any credit card frauds made.
Yesterday during late evening I started receiving SMS about uses of Citi Bank CC stating "Rs. 25000 was spent on your Credit Card **** on 10-FEB-16 at RAJ ENTERPRISES" . Thereafter I checked my wallet to see whether my CC was there or not. I found my CC in my wallet itself and quickly I made the call to credit card Customer Care. After 5 mins of repeatedly calling it got connected. Meanwhile another 50, 000 transaction was made by somebody. I asked the customer care executive about my issue and to block my card. He said that new card will be issued and call has been lodged for the same. Interim another transaction was executed amounting to 30K. Afterwards I asked the executive about it, he told 5 transaction has been done meanwhile. I regret to state that the CITI bank should take this matter seriously and should call its cutomers within 12 hours stating its progress but no call or no sms regarding the same.
I think I did make a mistake by choosing CITI Bank Credit Card whick not only lacks security but also does not have proper grievance redressal forum.
Still I am not able to understand I was having my CC in my wallet nobody stole it then how can it be used. Also OTP has to be sent to my mobile no. to use it but nothing as such received earlier nor was my registered number changed. Was this information helpful? | 
Saw your Post..!!! I also am victim of citibank credit card fraud, which happened on the same day, same fashion and with same merchant Please do share your email, we could further discuss and fight the fraud.