Citibank Credit Card — There is no proper feedback on my request

Address:

600061

Card No. [protected]

I had a EMI for Rs.15004/- for four years.

I called bank and asked them for pre-closure and then subsequently called bank on 21st or 22nd April 17 to cancel the preclousre and put back in EMI as I had some emergency expenses. The staff has taken the request and told me call after three days. I called again on 25th and asked the update. The staff asked me to call again after 2 days. I said I’m going abroad and I can’t again and again for the same thing. Told the staff to go ahead and do the cancellation and put back in EMI and I wanted the new statement. The staff told that we cant issue revised statement, but the changes will appear online.

I called bank again today, and found that it has not been done. Also found that there is over limit fee and associated tax as well.
Again after the discussions, the staff mentioned that within two days, they will call, if call does not come, I have to call.

I am totally disappointed and the unprofessional way of business being done by Citibank. When a request is placed, it has to be dealt with in the period and appropriately and customer should be informed. In this case, I have been keep calling again and again without any proper action or feedback from bank. Again today that is the witness that if call does not come in two days, I have to call. Why it is like that, bank has responsibility to call back customer and inform the feedback.
Other than that EMI pre-closure amount, I have paid the total outstanding as per last statement.
Citibank had to convert that preclousre amount back to EMI, reverse the over limit fee as well as associated tax.
I will not call again the bank, and this will be my final communication with bank on this issue.
Until this is sorted out, I won’t be making any payments.
Please note that I have been using your card more than 22 years and very surprised the way the bank is dealing with such loyal customers.
Please elevate to concerned higher authorities and make sure such things does not repeat again for any customer.