Citibank — credit card wrong charges

Address:

Mumbai City, Maharashtra, 400059

Hi,

I was sol the card with the information that this is lifetime free credit card, however have received statement of 2000/-which i havent even used it. Also i didnt received any call also stating my outstanding is there due to which my credit score has dropped drastically. Call me to discuss on [protected]. Also your call center is not answering my phone from last 1 hours, i am still in queue.