Citibank — Deactivate the ready credit account

Address:	560036
Website:	Citibank

Citibank is one of the worst bank i had seen so far. They doesn't have proper information with customer care. 1 week back i called to customer care and enquired about how to activate the ready credit account. The customer executive told me that there are 2 ways to activate the account. One option is you have to go to branch directly and submit the documents. The second option is you can courier the duly signed forms to chennai head office address. I had choosen the second option since i dont have time to go to branch. I couried the required documents on next day to chennai address. Till today they have not activated the account. Again today i called to customer care to claim the reason, now this time a lady officer was saying you need to go to branch only for activating the account and she confirmed that there is no other way to activate it.

Seriously got pissed off by listening to the customer care executives with their explanations. That means they dont have proper training and they are misguiding the customers.

This is very very uneducated things that is done for a customer.

Note:- even though ready credit account is dormitory, if the savings account doesn't have sufficient balance the amount will automatically get debited from the ready credit account. Now if you have the sufficient balance and wanted to repay the money to ready credit account it is not possible. What kind of softwre citibank is maintaining??? Hats off to citibank...

This is a kind of cheating citibank is doing for the cusotmers...