Citibank — Fraud committed on Citibank credit card

My name Ajay Kumar and I am valuable customer of Citibank credit card from last 5 years. Now I am totally fade-up with the support staff of bank providing customer support. Each time I feel cheated. On 7th July 2022 on [protected] regarding my full and final amount with pre-closers charges. The amount they explain I was deposited on 16400 against my 16392 ( including all fee) and request for close my cards and provide me NO dues. They committed on 20th July you got your no dues statement. But on 20th July again an amount of 7162.50 again shown against outstanding amount same day I lodge complaint ( 2594) the same complaint number received on SMS along with the information that you got an resolution call after 2-3 days. On 23rd July again got call from customer care of bank and confirm my all complaint details and again committed to resolve my issue but suddenly call disconnected and I was shocked that my cards debited with 10320+10425+10425 total 31270 rs. Same time I was called to customer care and again shocked they already aware about my credit card fraud 3 transactions and they blocked my credit card with immediate effect and lodge complaint in dispute committee and provide me complaint number ( I[protected], 37, 38) and suggest for lodge complaint in cyber security also. But till time not found any positive reply from bank side I am in mantle Dipressed to think about this big amount recovery.
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Citibank customer support has been notified about the posted complaint.
Jul 24, 2022
Updated by ajaybishnoi1401
Not yet resolve
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