ADVERTISEMENT

Citibank — Fraud committed on Citibank credit card

My name Ajay Kumar and I am valuable customer of Citibank credit card from last 5 years. Now I am totally fade-up with the support staff of bank providing customer support. Each time I feel cheated. On 7th July 2022 on [protected] regarding my full and final amount with pre-closers charges. The amount they explain I was deposited on 16400 against my 16392 ( including all fee) and request for close my cards and provide me NO dues. They committed on 20th July you got your no dues statement. But on 20th July again an amount of 7162.50 again shown against outstanding amount same day I lodge complaint ( 2594) the same complaint number received on SMS along with the information that you got an resolution call after 2-3 days. On 23rd July again got call from customer care of bank and confirm my all complaint details and again committed to resolve my issue but suddenly call disconnected and I was shocked that my cards debited with 10320+10425+10425 total 31270 rs. Same time I was called to customer care and again shocked they already aware about my credit card fraud 3 transactions and they blocked my credit card with immediate effect and lodge complaint in dispute committee and provide me complaint number ( I[protected], 37, 38) and suggest for lodge complaint in cyber security also. But till time not found any positive reply from bank side I am in mantle Dipressed to think about this big amount recovery.
Was this information helpful?
No (0)
Yes (1)
Citibank customer support has been notified about the posted complaint.
Jul 24, 2022
Updated by ajaybishnoi1401
Not yet resolve
Complaint comments 
Share
Tweet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Citibank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    37%
    Complaints
    1831
    Pending
    0
    Resolved
    670
    Citibank Phone
    +91 240 663 4653
    +91 79 2640 4653
    +91 79 2642 2484
    Citibank Address
    Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office, Chennai, Tamil Nadu, India - 600002
    View all Citibank contact information
    ADVERTISEMENT