Citibank — Fraud- incompetence- rude

Address:	10023
Website:	citicards.com

I was in Germany for two months for work. I paid every bill without a problem except Citi bank my Platinum Master Card. Their website is blocked in most countries overseas, not to mention how not user friendly it is. The only way to even remotely access their website is receiving a call (no texts!!!) which is not possible overseas as my phone is shut down. I flew in and there was a late fee and interest charge which is totally their fault. I contacted via phone and the person was so rude that I can't imagine how they stay in business. I e mailed customer service and agin got a retarded reply. I just paid 95 dollars for annual membership and this is not a service I'm willing to tolerate. There was also a charge I wanted to dispute and i was told - We don't do disputes. Your problem...Obviously, i don't want this card and i will not tolerate such treatment or service. I demand immediate refund of my late fees and interest as it is caused by deliberate actions by Citi bank and it is fraud. I demand 95 dollar refund of my annual fees (will not take - you are not eligible answer as I will not pay fraudulent company) and i demand a compensation for my time and 500dollars for putting up with incompetent and rude customer service. I will sue citi bank and will see them liable for all legal fees unless they credit the late fee and interest, pay back my yearly 95 dollars and compensate me for the aggravation. I will pay the balance due to make it zero after receiving the above. Will never do business with them ever again and will close all my accounts. Nobody needs that kind of service.
thank you, Aviva Aranovich

my account [protected]