Citibank — fraud transaction on my citibank credit card

Address:Bangalore, Karnataka, 560084
Website:www.alibaba.com

Hi,

My credit card has been hacked and my mobile sim has been cloned. Someone has made transactions at www.alibaba.com of 264.19 usd and 699.47 usd on 16-april-2018 at 12:54 am and 12:55 am ist.
I had received the otp messages and it seems like the hacker had cloned my sim number.
Totally 963.66 usd (Around 62864 inr) has been spent on my credit card.

I had called the citibank customer care and reported the issue to citibank.
Please file a complaint. Kindly reverse the transaction and not bill it to my account.

Please revert to me on my mail id: [protected]@yahoo.com

Thanks,
Vinod
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