| Address: | Kamlakar Appt. 01st floor, Kamtha, Uran,, Mumbai City, Maharashtra, 400702 |
Dear Sir/ Madam,
The said case is still pending with citibank since Aug, 2018 & they hv not credited the Amt 40, 000/- to my a/c which was a fraud transcation by paytm,
Blw is the reporting done to citibank.
Request Kindly look into the said matter at the earliest.
Tks / Vijay Poojari
Uran Navi Mumbai.
[protected][protected]---
Dear Sir/ Madam,
Request, Pls sort out the issue at the earliest for the amount deduted INR 40, 000/- illegally fm my
citi credit card. Kindly credit the amount without any further delay as i hvn't recd the otp no nor any
information toward the said transcation. why shud i bear the loss when i hvn't done the
transcation fm my credit card a/c.
Further, I want the details of transcation for the same.
Being a regular customer of the bank please help me out.
Kindly look into the matter & resolve the same at the earliest.
Thanks N Bregds...,
Vijay Poojari
Uran Navi Mumbai.
++++++++++++++++++++++++++++++++
Note: Forwarded message attached
-- Original Message --
From: Executive Response [protected]@citi.com
To: vijay poojari [protected]@rediffmail.com
Subject: RE:'Citibank=[protected]' Your dispute details of the card no ending with 1479
Dear Mr. Poojari,
We refer to your e-mail dated November 12, 2018, regarding your Citibank credit card number ending with 1479.
We understand, that you are disputing the below mentioned transactions incurred on your card account.
Date
Details
Amount (Rs)
26/08/2018
PAYTM.COM/PAYTMWALLET
10, 000
26/08/2018
PAYTM.COM/PAYTMWALLET
10, 000
16/09/2018
PAYTM.COM/PAYTMWALLET
10, 000
Pursuant to our email response dated September 26, 30 and November 9, 2018, we reiterate that the above transactions have been authorized in a secured environment basis the One Time Password (OTP) delivered on your registered mobile number. Since, only the card holder is privy to the OTP, transactions authenticated by OTP are considered to be secured in nature and such transactions does not fall under bank’s ambit of investigation. In the view of the same, while we empathize with your situation, we regret our inability to make good of the loss incurred to you on account of the disputed transaction. We request your understanding in the said matter.
In case you wish to view the transaction logs, the same can be made available to nearest Citibank branch office for your perusal, with a prior appointment. The transaction logs substantiate that the OTP has been delivered to your registered mobile number and the same has been used to authorized the above transaction.
Further, as communicated in our previous response, please be assured that the Bank will extend the best possible co-operation to law enforcement agency to conclude their investigation. We request you to make payment towards the total outstanding due at the earliest to prevent levy of charges and maintain good credit standing at Credit Information Companies.
Thanking you
Sincerely,
Biju Menon
Executive Response Unit
[protected][protected]
ote: Forwarded message attached
-- Original Message --
From: "vijay poojari"[protected]@rediffmail.com
To: [protected]@citi.com, head.[protected]@citi.com
Cc: [protected]@evergreen-shipping.co.in
Subject: /// URGENT //// Wrong credit entry for Citi credit Card no : 4xxx xxxx xxxx 1479.
Dear Biju Sir,
Ref above, Please be informed that their is some wrong entry on my credit card no.
[protected]. Kindly check & verify the same as checked i hvn't done this transcation. Kindly just breif what for this entry has been done.
26/08/2018 PAYTM.COM/PAYTMWALLET IN (Do you want to convert this to an EMI)
10, 000.00
26/08/2018 PAYTM.COM/PAYTMWALLET IN (Do you want to convert this to an EMI)
10, 000.00
16/09/2018 PAYTM.COM/PAYTMWALLET IN (Do you want to convert this to an EMI)
20, 000.00
Pls revert on the same urgently.
Thanks N Bregds...,
Vijay Poojari
Uran- Navi Mumbai.
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