Citibank — I'm complaining about customer care executive who hung up the call

Address:	560037
Website:	www.citibank.co.in/infojsp/launch.jsp

I called in regarding my credit card bills, for charging 500 on withdrawal of 200rs and so on. I wanted to know why there is no intimation of the 500rs when we withdraw amount from credit card. But there is a message intimation for every credit and debit. How horrible is the service cheating customers. Plus no complete statement of transactions available to see what is going on.. Transactions are generated once lot of interest and money is charged on customer. Transaction what i made on saturday i'm not able to see today i.e tuesday. Worst service ever!!! Just pulling money from customers in the name of credit cards.