Citibank — Incompetency/Malevolence of Chat person Dorita

I contaced your online chat and after having my time wasted with a bot finally reached a human being called Dorita. I told her I needed a copy of check 3014 dated 1/7/21, and this was not available on line. This is because in your wisdom and greed, you no longer send copies of canceled checks to your customers, and the online data was only available as far back as 1/11/21.

Dorita took FOREVER, first telling me the check was being cleared, and then delaying me further to wait for one thing and another. Finally, she said she located it and it would cost me $5 for a photocopy, a clear example of how banks are usurious in the extreme.

Anyway, she emailed me the check and instead of being #3014 dated 1/7/21, it was check #2932 dated 12/31/19.

1) I want a refund of the $5.
2) I want an apology from Dorita that she deliberately lied instead of admitting she couldn't find the check.
3) I want an explanation from Citibank of how you could hire someone as stupid and useless as Dorita. Your entire customer service is nothing but a constant battle to keep customers from reaching you. I was on the phone the next day trying to get to a person, but no one ever picked up and I was eventually disconnected.

I HATE Citibank; not only did your Upper West Side office close during months of the pandemic, but you also no longer offer bank cards that can be used wirelessly, when this is the trend of every other bank.

I hope you burn in hell, along with all the senators and congress who let that criminal Trump off.