Citibank — loan not closed since an year even after payment

Address:	560016
Website:	www.citigroup.com/citi/contact.html

Dear sir/madam,
I am prabhakar rao pateti card holder card # [protected]
Since i have taken two loans on credit card offered by citi bank in the year 2015 and 2016 between time.
And i had called citibank and take loan details around nov 6th 2017 and paid the amount in my card account. This is happened as per the direction of citibank caller i have deposited in my card account. And i hope my loans were closed. And after that i forgot my communication with citi.

After 10 months later that is on today friday 24th august 2018, i got a call from service team which is saying that one of the loan out of two loans were not closed. Even though there is excess amount in the account. But to preclose i need to contact citiphone officer which i did and she says now to preclose i have to pay excess amount of 19000/- rs as it was not closed one load since then but they are deducting emi from the payment i have made to close the loan in the month of nov 2017.

Is it not hell for the customer to remember after an year after closing the loan?
What the hell is going on i dont know. I was a customer for citibank past 20+ years. I never seen any back comes back after 1 years to preclose by holding more than a lakh rupees in my credit card account and purposefully not closed my loan looks like.

Please any one of you can address this issue i would still appreciate citi bank as a customer.

Best regards,
Prabhakar rao
[protected]