Citibank — Miscommunication for issue of premiermiles credit card as a life time free card

Address:

Mumbai City, Maharashtra, 400079

Dear Sir/Madam, I had been issued a Premier Miles Card on the condition that this is the life time free card. Both Citi bank Sales Team as well as Varification team had communicated during telephonic discussion that we are issuing respective card with life time free card request. But when I receive the message for first statement, I come to know that Citi bank had levied the charges of Rs. 3435. When I had talked with CITI bank officer as well as manager they are telling that they do not have such information without checking my audio of telephonic confirmation. This way CITI bank is doing fraud of miss comminication as we as issuing credit card with wrong information. Please help to stop this & help to provide me the benefit of reversal of charges which CITI bank had levied fraudulently.