Citibank — miscommunication on loan terms in phone approval

Address:	600117
Website:	www.citibank.co.in

I was offered a loan amount of 300000 inr via my credit card and it is communicated and approved through ivr. During my communication with the citi phone officers, no body no where mentioned about applicable service tax gst for loan interest. I was communicated an emi of 10400 inr for 36 months and additionally they informed only about the processing fee of 1500 and service tax for processing fee which is 225 rupees. I was shocked to see extra tax amount in my statement and when enquired about the same to citi phone officer, double shocked to know it is gst for interest amount applicable for all month emi. Being a long term customer of citi bank, i feel like cheated and fooled by the citi bank customer service team in this regard. Request the management team to consider this request and provide a solution.