Citibank — non receipt of mediclaim policy debited to my card in feb 2018

Address:

620021

I have a bad experience on your payment of medical insurance premium for me during the month of feb/march 2018 for the renewal of my mediclaim policy with enhancement of sum insured for me and my wife while allowing for existing amount of my son. I have paid more than rs.50000/- as premium as per your debit charged on my citi bank premier miles card. I am a citi bank credit card customer since 1995 and my policy was first made during 1996. " good health policy. My last policy was under ref no 4870/gh/marc17/4816 with rs.4.00lac for me (V ramachandran) and for my wife (M n bhuvana kalyani) and rs, 2.00 lac for my son (R ashwath). This was enhanced to rs.10.00 lac for me rs.7.00 lac for my wife and no enhancement for my son. Till date policy was not received. I have sent three letters /mails to new insurance co. I am yet to get my policy/receipt. Please mark it as my complaint and kindly help me to get the policy.