Citibank — Online transaction not done

Address:

New Delhi, Delhi

Hi, This is in regards to one of the online transaction I did on 02/11/13. I did to two online transactions for Rs. 3000 each on 02/11/13. I transferred the money to my friend - Neel Kamal Tiwari's account. It was Citibank to Citibank transaction. According to bank both the transactions were successfully done. But only 1 transaction is reflected in my friend's bank statement. I have sent mine and my friend's bank account statement to Citibank. they still claim that both transactions were done. I also have received a letter from the bank, stating the transactions were done. Though they have provided no information on why it is not reflected in the bank statements. I asked bank to provide my a written confirmation about why this was not showing in bank account statement. But was never provided any information. The seniors I spoke with, in customer care were rude and of no help. It has been 3 months now and I have called bank numerous times. I have been promised callbacks, but never received them. It has been complete mental harassment for me in last few months. And fail to understand why such reputed bank could not provide me any clarification about the transaction, being not shown in statements, for such a long time. It has been horrible time for me, for dealing with bank. Kindly give attention, and help me to resolve the matter. Regards Amit Kumar Rathi Citibank account number - [protected]