Citibank — product replaced but cancelled refund order

Address:	Vadodara, Gujarat, 390019
Website:	flip cart

Od[protected] item)
Order date
Fri, nov 17th '17 12:16 pm i had been placed order product delivered on 21st nov 17 i had checked it there was body damage of hair washing mach 6 kg automatic price rs 12499/- citi bank offer 10 % same day talk to customer officer, to replace product, said that after receiving the reject product with in two days we will be supply said product, to day i have talk customer officer and senior officer, but thy said we are sorry to supply because of refund order issue on 1st dec 17, and also they said this product has cancelled by you, please checked the voice recording from flip cart i had lost of rs 1290/- which offer by citi bank,