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Citibank — salary account credit blocked

Address:2A Sunrise Point , Rajarhat New Town, Kolkata, West Bengal, 700156

Hi
I am having corporate account of citibank for ericsson, my salary has not been debited for this month due to credit blocked as my residence address proof is not uploaded. My communication address is my office address & i have already shared my address proof trough mail & uploading on website still it is lying in block state. I am facing multiple problem due to no salary as i have to pay my utilities bill & instead of supporting & help your representative are sorry for it.
Please help me out with the solution rater than being sorry.

How can you hold the salary of any person, seriously strange. I along with my family is dependent on this.
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