Citibank — Statement for blocked/lost card

Address:

Pune

Dear Sir /Madam,
I had lost the Citi bank credit card in March 2020 (1 year back) and informed the same to customer care. According to them, they could not trace the credit card information and finally informed that the card is blocked. But recently I got a statement, where the membership fee is added. I do not even remember the card number. The card is ending with 5577 (As per SMS).

Since I do not hold the card, again I contact the customer care and they informed me that the card is not fully blocked.

After the request, they successfully blocked the card. but the SMS for payment (membership fee) is coming every day.

Thought of escalating the same to an ombudsman, but no email ids were provided on their website (no email id for customer care too).

Please do the needful.

Rajesh Yesodharan
[protected]