Citibank — sushil kumar chennai collections dept

Hello unit,

I would like to report mr sushil kumar from citibank collections department chennai... The call was handled very badly... Total irresponsible behaviour.. I kept asking for noc but sushil did not even verify my email once. Plus he asked me to call back again on monday. I spoke rudely and told him he doesn’t know citibank professionalism and asked to speak with supervisor. Unfortunately his supervisor nitin was so damn casual that he didn’t even explain a word to sushil and said he will check regarding noc since it’s initiated from their side and get back to me.
After few minutes i called back again to inform that i checked my email for noc and it’s not come then that sushil in such a stupid display of behaviour does not even professionally verify my email to reconfirm and handle the matter instead he arrogantly says that madame would u again like to talk with my supervisor.
Citibank being a professional bank always ensures good employee output. If executive is so comfortable in transferring call to supervisor happily and neglects customer it clearly shows that mr nitin is not briefing seriousness in his team members. We customers don’t call to trouble the bank. We are just expecting better trained and mature collections employees rather than utter stupid sushil kumar type who are a shame to citibank image. Briefing him further is good for his career only.. He needs to be patient with customers rather than acting immature.