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Citibank — Taking money after trans was declined by them

City bank refuses to help me resolve an issues after they asked me to review my activity, and if i attempted the payment. I did try to make a payment through NCAA but it was declined by Citibank, then they take it out after it was declined. They refuse to provide a credit, or escalate the issue.
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Jan 19, 2022
Updated by JoeH3 when i asked only ADAMFRT032 can help me... He is the highest person at Citibank
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