Citibank — transferred amount from citibank credit card to sbi card delaying from 19 th onwards

Address:

Bangalore, Karnataka, 560016

Hi team,

I have requested from citibank to transfer the excess amount in my card i. E rs. 45666. They are transferred citi bank to sbi card on 19th of this month rs 45666 through neft transfer still the amount not credited to sbi credit card. I checked with sbi bank they said its not credited contact with citi bank they are telling we have transferred amount 45666 on 19th of this month they confirmed from back-end team. They given utr number i checked with sbi bank same they replied not credited amount. I don't know where the amount is right now. I am getting frustrated with both banks nobody is confirming where the amount is. I need my money. Kindly do needful. Here with i am attaching both banks pdfs.