Citibank — Unauthorized credit card charges

Address:	600058
Website:	citi.com

Kind attn :
Iam vijayakumar from Chennai having the CITI bank credit card and i had taken loan against my credit card and I had paid 25 EMI and i want to pre close my Loan with my complete outstanding. I had taken a request for loan closure and I had paid Rs 86890.00 on 7th June 2016. after clearing my loan, again I got message i need to pay Rs 4890 which is due for the may month EMI. I was shocked and i asked about that to customer care, they replied and they will come back in two working days. But some body keep on calling me (your authorised agent) and insisting me to pay the balance.I explained that I had cleared my loan, but they they are telling that i had pay the EMI pending of May month.I dont know what to do and finally I had paid the EMI today. But this is not correct and this is one way of cheating the customer. Hence I decided to draft a mail to complaint about how i affected.

Kindly reply where the mistake has happen . If not replied Iam going to put in website about how Citibank dealing with customers.

Nobody getting money easily and taking some customer hard earned money is against the ethics and law.