Citibank — unauthorized loan interest charging on my personal loan amount by citibank

Address:

560103

Citi bank offered me personal loan on my savings account on 2018-april. I was also in a need of money and accepted their loan offer.in the call they approved that, they will be providing the 5 lakhs of loan amount at a rate of 11.59% interest for a period of 24 months. And also they said 1.8% (+gst) on loan amount will be taken as processing fee. I agreed for all of this.

And after some days i got a mail of loan breakup letter though a mail. I didn't check the letter properly at that time and i was paying the loan installments every month with out fail. I didn't even calculate per month loan installment after the approval by trusting citi bank (My mistake). But this trust is broken when i check the break up letter of personal loan. They are charging me 12.25% as an interest per month.

I have called the customer support about the issue and they said that they will investigate about this issue and comeback with solution in 2days. Its been 3 months, i keepon calling and they ignoring my case like hell. And they again lying that the amount of interest is 12.25%. I asked for recorded call in which i agreed for the loan offer with their mentioned interest. They denied to provide me call recording (They are really treating customer as buffoon). I am frustrated of their words and service and finally complaining here. Please resolve my issue.

If citi bank says their amount of interest which is being charged on my loan amount is correct, i want that call recording from citi customer support in which i agreed for that percentage (Actual % is 11.59).

Loan account number: ls2-ipc-7422866
Name of customer: ponnada appalanaidu