[Resolved] Citibank — Unauthorized Transaction on credit card | |||
On 25th June 2015 i received email from citibank - Rs. 100.00 was spent on your Card 5241XXXXXXXXXXXX on 25-JUN-15 at MATRIX INTERNATIONAL. This transaction has been processed without the additional factor of authentication prescribed by RBI. i have not done any transaction with Matrix international in past 18 months. citibank is simply telling its recurring charges & no further action on this. then what is the use of OTP, Chip credit card, online password . Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved | |||
 1 Comment | |||
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Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office, Chennai, Tamil Nadu, India - 600002
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I would like to look into this personally. To investigate what went wrong here, request you to contact me directly on tushar.[protected]@matrix.in and let me know the details of the connection taken. I will ensure this is looked into on priority and that you have a resolution as soon as possible.
Regards,
Tushar Agarwal
Sr. Manager – Customer Care