Citibank — unilateral changes in loan agreement clauses w.r.t emi repayment date

Address:

Anna Salai PO, Chennai 600002, Chennai, Tamil Nadu

Respected Sir,
I, the undersigned, applied for Citibank Mortgage loan on my 2 BHK house for an amount of Rs. 50 lacs. After submitting all the necessary property documents and ITR copies and after property evaluation, the loan got approved on 29th Aug 2019 with Loan account No. 241307. Loan agreement with mutually agreeable terms and conditions was signed on 29th August 2019.
Clause 2.2 (e) of the agreement mentioned that the monthly EMI re-payment due date would be 7th of every calendar month and the borrower will be considered in default and liable to pay penalty charges if EMI is received after 7th calendar day of the month. It also said that a different date will apply only if specifically agreed with the borrower.
However, bank has changed this clause of the agreement unilaterally at a later date by sending a letter at my residence address, dated 29th Nov 2019. The letter mentions that EMI re-payment date will be 1st of every calendar month. If the borrower pays EMI after 1st calendar day of the month, he will be considered as defaulter and penalty will be charged on the customer.
This changes in clause no 2.2 (e) of the loan agreement by Citibank was unilateral and without taking borrowers into confidence and without our consent and was done at a later date by sending letter at my residence. I challenge the legal validity of this change in the loan agreement clause in such unilateral way at a later date.
My loan EMI amount is Rs. 1, 03, 307 every month and I am unable to pay it on 1st of every month as I do not get paid for my work so early. I generally get my professional fees by 5th of every month and I was planning to pay the bank on 6th of every month as per original loan agreement between us. But the bank is hell-bent on the changed clause and compelling me to pay EMI on 1st date of every calendar month.
I have raised this issue with the loan department of the bank telephonically, by visiting the branch personally and also by e mail communication to their official email ID head.[protected]@citi.com
However, I have received a written reply from the bank that they are unable to help me in this regard in anyway and I will have to repay the EMI on 1st of every month. This is in complete violation of loan agreement dated 29th August 2019. The bank is blatantly refusing to respect the clauses mentioned in the loan agreement. I was told by the bank official of Citibank that the bank has sent letters to all its customers and changed this clause unilaterally for everyone. This seems to be a routine and standard practice of the bank to change clauses in the agreement at a later date by sending such letters at the customer’s address.
If this is the way the bank is going to change the clauses in the loan agreement one by one in future, then the sole purpose and validity of the loan agreement becomes questionable.
I request you to intervene and help me to convince the bank officials to respect the original loan agreement and allow me to pay monthly EMI on 6th of every month as per clause No 2.2(e) in the agreement.
Thanking you in anticipation
-Sameer Chitnis
Navi Mumbai