Citibank — wrong commitment

Address:

Mumbai City, Maharashtra, 400077

Dear team
I got call from your executive regarding credit card she committed that i am eligible for citi bank credit card with limit of 3 lac and this card i'll get in 4 working days. Now it's more than 18 days no one is answering to my calls and not sharing status of my application
Person who called me her name is shreya
Mob no -[protected]
Person who took my documents mr mukesh
Mob no-[protected]
My application no-bpa1063646