Citrus Payment Solutions — Payment made for marksheet download

I have made my payment of Rs 500/- on 30/12/2022 from State Bank of India to my university, money has been deducted from account but university saying that it has not received any confirmation mail that transaction are successful neither via mail or text message.
I don't have your contact number
[INB/[protected]/CITRUS PAYMENT SOLUTION P]
Ref I'd:[protected]
Citrus ref:[protected]
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Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected]
and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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