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Citrus Payment Solutions Complaints & Reviews

www.citruspay.com
3.2
Updated: Aug 12, 2023
Complaints 2969
Resolved
1777
Unresolved
1192
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Citrus Payment Solutions reviews & complaints page 2

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A
adarshkgarg
from Noida, Uttar Pradesh
Dec 18, 2022
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Address: B 3 1006 Cherry county. Greater Noida west . 201301

I have done payment of 222127/- on 03 oct . Reference no. [protected] IGAOKKNQG7 to YEIDA through citrus payment solutions however I have not any confirmation of payment from authority. Also I have not received the amount back in case of payment failures. Pls check the status and return my money urgently. My dabit account was SBI and account no. was [protected]. My mail is [protected]@gmail. com and mobile no is [protected]. Also call me if possible
View replies
Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus
Reply
adarshkgarg's [Complaint's author] reply, Dec 23, 2022
Pls let me know the merchant name and details. So that I can contact them to claim my money refund back.
Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant eazypay directly to get the status at their end.

Regards,
Team Citrus
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    M
    malhotrarajesh71
    from New Delhi, Delhi
    Dec 11, 2022
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    Address: Delhi
    Website: dmrc and citrus

    On 09/11/2022, I made a payment of Rs 1000/- through netbanking favoring Delhi Metro Rail Corporation (DMRC) for top up recharge of my Metro Card No. 76436640.
    The top up details are as under:
    Top Up Reference[protected]
    Top Up Request Amount Rs 1000/-
    Card Id 76436640
    Top Up Request Date 09/11/2022 at 10.33
    Merchant Transaction Id[protected]

    This amount of Rs 1000/- was debited from my account [protected] of Axis Bank, Asaf Ali Road, Delhi but the same was not credited into my Metro Card. I made a complaint with DMRC at their portal to which I received the following reply:-

    [protected]@dmrccard.com
    Sun, Nov 20, 2:24 PM

    to me


    Dear Madam/Sir,

    The payment of top-up, dated[protected]:33:27 Merchant ID[protected] is not received at DMRC end. Please speak to Payment Gateway CITRUS/ICICI for amount reversal if not refunded yet.
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      S
      saleemkhanqc@gmailcom
      Dec 11, 2022
      Resolved
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      Resolved

      Address: fahaheel

      Sir i have made a payment using internet banking in citruspay of rupees Rs.41887.34 for airindia express ticket booking at date 9-12-22(afternoon12.30pm) .amount was credited my account. but ticket not booking . ill check that airlines office they told me amount not credited there account. so please refund my amount back my account back. if you want further details send me mail to me.my mail id [protected]@gmail.com.
      for your reference I Will attached my amount credited mail. Please inform me the problem behind this.
      this is the mail came from bank.

      Dear Customer,
      Your shopping mall payment to CITRUS PAYMENT SOLUTIONS PVT. with reference no.43598372 for Rs.41887.34 done successfully at Dec 9 2022 3:09PM - TMB

      With Regards,
      saleemkhan
      [protected]@gmail.com
      Jan 18, 2023
      Complaint marked as Resolved 
      Dec 12, 2022
      Updated by saleemkhanqc@gmailcom       my registered mobile number:[protected]
      Verified Support
      Dec 12, 2022
      Citrus Payment Solutions Customer Care's response       Hi!

      As checked, this is a failed transaction via Citrus transaction id OL[protected] and source transaction id [protected]. Please contact your issuing bank in case any accidental debit has happened from your bank account.

      Regards,
      Team Citrus
      Dec 13, 2022
      Updated by saleemkhanqc@gmailcom       please send back my account to my account sir.
      Dec 13, 2022
      Updated by saleemkhanqc@gmailcom       please send back money to my account sir
      Verified Support
      Dec 13, 2022
      Citrus Payment Solutions Customer Care's response       Hi!

      As informed earlier, this is a failed transaction via Citrus transaction id OL[protected] and source transaction id [protected]. Please contact your issuing bank in case any accidental debit has happened from your bank account.

      Regards,
      Team Citrus
      Verified Support
      Dec 13, 2022
      Citrus Payment Solutions Customer Care's response       Hi!

      As informed earlier, this is a failed transaction via Citrus transaction id OL[protected] and source transaction id [protected] and we have not received any funds against the same. Please contact your issuing bank in case any accidental debit has happened from your bank account.

      Regards,
      Team Citrus
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        S
        saleemkhanqc@gmailcom
        Dec 11, 2022
        Resolved
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        Resolved

        Address: fahaheel

        Sir i have made a payment using internet banking in citruspay of rupees Rs.41887.34 for air India ticket booking .Amount credited my account. but my ticket booking was canceled. So please send back money to account.

        my truncation reference no.43598372.
        Dec 11, 2022
        Complaint marked as Resolved 
        Dear sir, I have made a payment using internet banking in citruspay of rupees Rs.41887.34 for flight ticket booking . amount was credited my account. but ticket my conformed. I'll ask air India office they told me ticket booked but amount not credited there account. so cancel the booking. so please send back money to same account. I will attached that booking receipt and mail conformation also .Please inform me the problem behind this. my payment reference no:43598372. mail id: [email protected]. This is the mail I received from bank Dear Customer, Your shopping mall payment to CITRUS PAYMENT SOLUTIONS PVT. with reference no.43598372 for Rs.41887.34 done successfully at Dec 9 2022 3:09PM - TMB
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          P
          pr.tribhuwan
          Dec 3, 2022
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          Address: Aurangabad , Maharashtra

          I have made payment for MSEB tendering purpose on 29/03/2017 of rupees 16590/- two times. This amount of (16590 x 2 = 33180/-) was debitted from my SBI account but was neither credited to concerned tendering authority nor returned back to my account.
          I have complained to SBI bank, but they said that its not our fault.
          Kindly resolve this issue.
          Tranction derails are as follows.
          MSETCLCITRUS[protected]/10234700/00
          MSETCLCITRUS[protected]/12594000/00
          View replies
          Hi! These transactions are more than year old and we are not able to trace the same. Please contact your issuing bank or the merchant for further assistance on the same.
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            A
            According
            Dec 2, 2022
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            Address: Singapore
            Website: freefireaccountunban.blogspot.com/p/blog-page.html?m=1

            Free Fire account suspended (30/11/22)please
            Unsuspend my account payment done
            Hack name hadeshot panel
            Uid -[protected]
            Thanks.
            View replies
            Hi!

            Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

            Regards,
            Team Citrus
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              C
              Call now.zomato.79784-98237.No.inquary(2
              Nov 30, 2022
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              Hcfgcv I don't know
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                M
                Mohammod Nurul islam
                from Saharsa, Bihar
                Nov 30, 2022
                Resolved
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                Resolved

                Address: Meer tola ward no 7 SAHARSA, MEER TOLA WARD NO 7 SAHARSA

                Payment successfully completed ho gaya but abhi tak recover ko payment nh mila
                Nov 30, 2022
                Complaint marked as Resolved 
                Payment abhi tk reciver ke account me transfer nh hua my email id [email protected]
                View replies
                Hi!

                As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

                Regards,
                Team Citrus
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                  D
                  dheeraj2051
                  Nov 28, 2022
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                  I made a transaction from SBI account to PTET BED Counseling fees through the net banking option on your citrus pay platform but I didn't get any receipt which I need to submit to the university so kindly send me a receipt of the same.
                  From Account No. [protected]
                  Transaction No. Dear Customer, OTP to approve the transaction of Rs. 22000 from your A/c No. ending 4563 to Citrus Payment Solutions Pvt L is 70788212. Do not share with anyone. -SBI
                  View replies
                  Hi,

                  We'd advise you to write to our team at [protected]@payu.in so that they can assist you with the status.

                  Thanks,
                  Citrus Team
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                    A
                    Aanchal Jha
                    from New Delhi, Delhi
                    Nov 18, 2022
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                    I recharged Rs.100 in metro card on[protected]. I have put the card in top up machine around 10 times till date. More than 40 days has been completed without any refund of money.
                    A reply from DMRC revealed that there is problem in payment gateway i.e. citrus.
                    Details are mentioned below:
                    DMRC smart card number[protected]
                    Merchant ID[protected]
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                      V
                      Vikas1331
                      Nov 9, 2022
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                      Hello,
                      Just made an payment of 2565 to kurushetra university using portal.

                      Transaction detail
                      [protected]/citruseazypay
                      Ref:
                      [protected]
                      Amount has been deducted from account but nil confirmation received from citrus.
                      After making payment the page crashed and returned to kuk webpage. Received email from [protected]@kuk.ac.in that application has failed.

                      Please advise
                      Vikas
                      [protected]@yahoo.com
                      View replies
                      Hi!

                      Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                      Regards,
                      Team Citrus
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                      1 found this helpful
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                        M
                        Manigandanl
                        from Chennai, Tamil Nadu
                        Nov 8, 2022
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                        What about my payment status and when I ll get back money
                        View replies
                        Hi,

                        As per our records, our team has assisted you on email. They will keep you updated on the same, please follow up with them.

                        Regards,
                        Citrus support team
                        Reply
                        Manigandanl's [Complaint's author] reply, Nov 20, 2022
                        Still now no one reply when I ll get back to my money
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                          P
                          Prasad nagaraja
                          from HASSAN, Karnataka
                          Nov 1, 2022
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                          Address: Pragati Nileya, Udayagiri Extn., 6th Cross, 4th Ward, KempeGowda Main Road

                          My failed transaction 10072808
                          I have done thru icici, my credit card amount is deducted but the payment not happened.
                          Please refund immediately, i am already late for paying the policy due, i dont have money now
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                            Y
                            YaswanthS
                            from Aruppukkottai, Tamil Nadu
                            Oct 18, 2022
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                            Website: www.citruspay.com/xmtuyal43q

                            I order 1/2kg Mysurpa in Sri Krishna sweets in online by your website and the payment is complete in paytm and payment is incomplete in you website so take action fast as well as possible
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                              R
                              ratnesh234
                              from GREATER NOIDA, Uttar Pradesh
                              Oct 14, 2022
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                              My payment towards Yamuna Expressway Authority was failed yesterday night but not yet credited to my account.

                              It's requested to look into the matter and return my money back to original source.

                              Transaction reference:
                              [protected]INB/[protected]/CITRUS
                              Or as shown at eazypay.icici site as [protected]
                              Amount:
                              Rs 2, 22, 127.10
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                                S
                                singh.pawan
                                Oct 12, 2022
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                                Refund of failed transaction not received

                                Dear Concern

                                On 08.10.2022 a fund of Rs 1410 was transferred from my SBI Account no. [protected] by net banking through Citrus Payment Solutions to Delhi University but the payment was not received by the institution showing transaction error.

                                The payment was not refunded in my account till date.

                                It is requested to check the status and refund the amount in my acount. The transaction detail is given...
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                                A
                                alakh1981
                                Oct 11, 2022
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                                My SBI saving account deducted, but payment not received by merchant BPSC.
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                                  H
                                  Hiren S
                                  Oct 8, 2022
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                                  Hi yesterday night i was paying my home loan payment, my account got debited and on payment screen it was showing transaction failed.

                                  Also amount is not reflected in my home loan account what to do?
                                  Oct 10, 2022
                                  Updated by Hiren S                                   In my bank statement: Entry shown as INB/[protected]/CITRUS PAYMENT SOLUTIONS P
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                                    S
                                    Sunidhish
                                    from Greater Noida, Uttar Pradesh
                                    Oct 5, 2022
                                    Resolved
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                                    Resolved

                                    Recharged my Delhi metro smart card (card number:[protected] by net banking. Money have been deducted from my account but top up was not valid for my card.

                                    Reference number for transaction: [protected]IGAOJRXLC8

                                    Mode of transaction: Net Banking SBI

                                    Date of transaction: 29 September 2022

                                    Metro station: Noida sector 52

                                    After complaining to DMRC they have asked me to speak to Payment Gateway CITRUS for amount reversal.

                                    The payment of top-up, dated[protected]:03:53 Merchant ID[protected] is still not refunded to my account.
                                    Nov 25, 2022
                                    Complaint marked as Resolved 
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                                      H
                                      Hemendra Gurjar
                                      Oct 5, 2022
                                      Resolved
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                                      Resolved

                                      My payment towards Yamuna Expressway Authority was failed yesterday night but not yet credited to my account.

                                      It's requested to look into the matter and return my money back to original source.

                                      Transaction reference:
                                      [protected]IGAOKOJMO5
                                      Or as shown at eazypay.icici site as [protected]
                                      Amount:
                                      Rs 2, 22, 127.10
                                      Oct 8, 2022
                                      Complaint marked as Resolved 
                                      Thank you for your prompt response.
                                      Verified Support
                                      Oct 07, 2022
                                      Citrus Payment Solutions Customer Care's response                                       Hi,

                                      We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

                                      • Citrus ID, Merchant and Bank reference number.
                                      • Scan copy of bank statement indicating the debit for the required transaction.
                                      • Transaction date along with the amount.
                                      • Email id or phone number used for processing the transaction.
                                      • First 6 and last 4 digits of your card.
                                      • UPI / VPA if any used

                                      Regards,
                                      Citrus Support Team
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