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Citrus Payment Solutions Complaints & Reviews

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3.2
Updated: Aug 12, 2023
Complaints 2969
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1777
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1192
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Citrus Payment Solutions reviews & complaints page 2

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A
adarshkgarg
from Noida, Uttar Pradesh
Dec 18, 2022
Dec 27, 2022
This thread was updated on Dec 27, 2022
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Address: B 3 1006 Cherry county. Greater Noida west . 201301

I have done payment of 222127/- on 03 oct . Reference no. [protected] IGAOKKNQG7 to YEIDA through citrus payment solutions however I have not any confirmation of payment from authority. Also I have not received the amount back in case of payment failures. Pls check the status and return my money urgently. My dabit account was SBI and account no. was [protected]. My mail is [protected]@gmail. com and mobile no is [protected]. Also call me if possible
View replies
Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus
Reply
adarshkgarg's [Complaint's author] reply, Dec 23, 2022
Pls let me know the merchant name and details. So that I can contact them to claim my money refund back.
Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant eazypay directly to get the status at their end.

Regards,
Team Citrus
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    M
    malhotrarajesh71
    from New Delhi, Delhi
    Dec 11, 2022
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    Address: Delhi
    Website: dmrc and citrus

    On 09/11/2022, I made a payment of Rs 1000/- through netbanking favoring Delhi Metro Rail Corporation (DMRC) for top up recharge of my Metro Card No. 76436640.
    The top up details are as under:
    Top Up Reference[protected]
    Top Up Request Amount Rs 1000/-
    Card Id 76436640
    Top Up Request Date 09/11/2022 at 10.33
    Merchant Transaction Id[protected]

    This amount of Rs 1000/- was debited from my account [protected] of Axis Bank, Asaf Ali Road, Delhi but the same was not credited into my Metro Card. I made a complaint with DMRC at their portal to which I received the following reply:-

    [protected]@dmrccard.com
    Sun, Nov 20, 2:24 PM

    to me


    Dear Madam/Sir,

    The payment of top-up, dated[protected]:33:27 Merchant ID[protected] is not received at DMRC end. Please speak to Payment Gateway CITRUS/ICICI for amount reversal if not refunded yet.
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      S
      saleemkhanqc@gmailcom
      Dec 11, 2022
      Dec 13, 2022
      This thread was updated on Dec 13, 2022
      Resolved
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      Resolved

      Citrus Payment Solutions ticket booking Return back money

      Address: fahaheel

      Sir i have made a payment using internet banking in citruspay of rupees Rs.41887.34 for airindia express ticket booking at date 9-12-22(afternoon12.30pm) .amount was credited my account. but ticket not booking . ill check that airlines office they told me amount not credited there account. so please refund my amount back my account back. if you want further details send me mail to me.my mail id [protected]@gmail.com.
      for your reference...
      +1 photos
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      S
      saleemkhanqc@gmailcom
      Dec 11, 2022
      Resolved
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      Resolved

      Address: fahaheel

      Sir i have made a payment using internet banking in citruspay of rupees Rs.41887.34 for air India ticket booking .Amount credited my account. but my ticket booking was canceled. So please send back money to account.

      my truncation reference no.43598372.
      +1 photos
      Dec 11, 2022
      Complaint marked as Resolved 
      Dear sir, I have made a payment using internet banking in citruspay of rupees Rs.41887.34 for flight ticket booking . amount was credited my account. but ticket my conformed. I'll ask air India office they told me ticket booked but amount not credited there account. so cancel the booking. so please send back money to same account. I will attached that booking receipt and mail conformation also .Please inform me the problem behind this. my payment reference no:43598372. mail id: [email protected]. This is the mail I received from bank Dear Customer, Your shopping mall payment to CITRUS PAYMENT SOLUTIONS PVT. with reference no.43598372 for Rs.41887.34 done successfully at Dec 9 2022 3:09PM - TMB
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        P
        pr.tribhuwan
        Dec 3, 2022
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        Address: Aurangabad , Maharashtra

        I have made payment for MSEB tendering purpose on 29/03/2017 of rupees 16590/- two times. This amount of (16590 x 2 = 33180/-) was debitted from my SBI account but was neither credited to concerned tendering authority nor returned back to my account.
        I have complained to SBI bank, but they said that its not our fault.
        Kindly resolve this issue.
        Tranction derails are as follows.
        MSETCLCITRUS[protected]/10234700/00
        MSETCLCITRUS[protected]/12594000/00
        View replies
        Hi! These transactions are more than year old and we are not able to trace the same. Please contact your issuing bank or the merchant for further assistance on the same.
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          A
          According
          Dec 2, 2022
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          Address: Singapore
          Website: freefireaccountunban.blogspot.com/p/blog-page.html?m=1

          Free Fire account suspended (30/11/22)please
          Unsuspend my account payment done
          Hack name hadeshot panel
          Uid -[protected]
          Thanks.
          View replies
          Hi!

          Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

          Regards,
          Team Citrus
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            C
            Call now.zomato.79784-98237.No.inquary(2
            Nov 30, 2022
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            Hcfgcv I don't know
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              M
              Mohammod Nurul islam
              from Saharsa, Bihar
              Nov 30, 2022
              Resolved
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              Resolved

              Address: Meer tola ward no 7 SAHARSA, MEER TOLA WARD NO 7 SAHARSA

              Payment successfully completed ho gaya but abhi tak recover ko payment nh mila
              +1 photos
              Nov 30, 2022
              Complaint marked as Resolved 
              Payment abhi tk reciver ke account me transfer nh hua my email id [email protected]
              View replies
              Hi!

              As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

              Regards,
              Team Citrus
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                D
                dheeraj2051
                Nov 28, 2022
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                I made a transaction from SBI account to PTET BED Counseling fees through the net banking option on your citrus pay platform but I didn't get any receipt which I need to submit to the university so kindly send me a receipt of the same.
                From Account No. [protected]
                Transaction No. Dear Customer, OTP to approve the transaction of Rs. 22000 from your A/c No. ending 4563 to Citrus Payment Solutions Pvt L is 70788212. Do not share with anyone. -SBI
                View replies
                Hi,

                We'd advise you to write to our team at [protected]@payu.in so that they can assist you with the status.

                Thanks,
                Citrus Team
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                  A
                  Aanchal Jha
                  from New Delhi, Delhi
                  Nov 18, 2022
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                  I recharged Rs.100 in metro card on[protected]. I have put the card in top up machine around 10 times till date. More than 40 days has been completed without any refund of money.
                  A reply from DMRC revealed that there is problem in payment gateway i.e. citrus.
                  Details are mentioned below:
                  DMRC smart card number[protected]
                  Merchant ID[protected]
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                    V
                    Vikas1331
                    Nov 9, 2022
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                    Hello,
                    Just made an payment of 2565 to kurushetra university using portal.

                    Transaction detail
                    [protected]/citruseazypay
                    Ref:
                    [protected]
                    Amount has been deducted from account but nil confirmation received from citrus.
                    After making payment the page crashed and returned to kuk webpage. Received email from [protected]@kuk.ac.in that application has failed.

                    Please advise
                    Vikas
                    [protected]@yahoo.com
                    View replies
                    Hi!

                    Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                    Regards,
                    Team Citrus
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                      M
                      Manigandanl
                      from Chennai, Tamil Nadu
                      Nov 8, 2022
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                      What about my payment status and when I ll get back money
                      View replies
                      Hi,

                      As per our records, our team has assisted you on email. They will keep you updated on the same, please follow up with them.

                      Regards,
                      Citrus support team
                      Reply
                      Manigandanl's [Complaint's author] reply, Nov 20, 2022
                      Still now no one reply when I ll get back to my money
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                        P
                        Prasad nagaraja
                        from HASSAN, Karnataka
                        Nov 1, 2022
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                        Address: Pragati Nileya, Udayagiri Extn., 6th Cross, 4th Ward, KempeGowda Main Road

                        My failed transaction 10072808
                        I have done thru icici, my credit card amount is deducted but the payment not happened.
                        Please refund immediately, i am already late for paying the policy due, i dont have money now
                        +1 photos
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                          Y
                          YaswanthS
                          from Aruppukkottai, Tamil Nadu
                          Oct 18, 2022
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                          Website: www.citruspay.com/xmtuyal43q

                          I order 1/2kg Mysurpa in Sri Krishna sweets in online by your website and the payment is complete in paytm and payment is incomplete in you website so take action fast as well as possible
                          +1 photos
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                            R
                            ratnesh234
                            from GREATER NOIDA, Uttar Pradesh
                            Oct 14, 2022
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                            My payment towards Yamuna Expressway Authority was failed yesterday night but not yet credited to my account.

                            It's requested to look into the matter and return my money back to original source.

                            Transaction reference:
                            [protected]INB/[protected]/CITRUS
                            Or as shown at eazypay.icici site as [protected]
                            Amount:
                            Rs 2, 22, 127.10
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                              S
                              singh.pawan
                              Oct 12, 2022
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                              Refund of failed transaction not received

                              Dear Concern

                              On 08.10.2022 a fund of Rs 1410 was transferred from my SBI Account no. [protected] by net banking through Citrus Payment Solutions to Delhi University but the payment was not received by the institution showing transaction error.

                              The payment was not refunded in my account till date.

                              It is requested to check the status and refund the amount in my acount. The transaction detail is given...
                              +1 photos
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                              A
                              alakh1981
                              Oct 11, 2022
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                              My SBI saving account deducted, but payment not received by merchant BPSC.
                              +1 photos
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                                H
                                Hiren S
                                Oct 8, 2022
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                                Hi yesterday night i was paying my home loan payment, my account got debited and on payment screen it was showing transaction failed.

                                Also amount is not reflected in my home loan account what to do?
                                Oct 10, 2022
                                Updated by Hiren S                                 In my bank statement: Entry shown as INB/[protected]/CITRUS PAYMENT SOLUTIONS P
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                                  S
                                  Sunidhish
                                  from Greater Noida, Uttar Pradesh
                                  Oct 5, 2022
                                  Resolved
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                                  Resolved

                                  Recharged my Delhi metro smart card (card number:[protected] by net banking. Money have been deducted from my account but top up was not valid for my card.

                                  Reference number for transaction: [protected]IGAOJRXLC8

                                  Mode of transaction: Net Banking SBI

                                  Date of transaction: 29 September 2022

                                  Metro station: Noida sector 52

                                  After complaining to DMRC they have asked me to speak to Payment Gateway CITRUS for amount reversal.

                                  The payment of top-up, dated[protected]:03:53 Merchant ID[protected] is still not refunded to my account.
                                  +2 photos
                                  Nov 25, 2022
                                  Complaint marked as Resolved 
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                                    H
                                    Hemendra Gurjar
                                    Oct 5, 2022
                                    Resolved
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                                    Resolved

                                    My payment towards Yamuna Expressway Authority was failed yesterday night but not yet credited to my account.

                                    It's requested to look into the matter and return my money back to original source.

                                    Transaction reference:
                                    [protected]IGAOKOJMO5
                                    Or as shown at eazypay.icici site as [protected]
                                    Amount:
                                    Rs 2, 22, 127.10
                                    Oct 8, 2022
                                    Complaint marked as Resolved 
                                    Thank you for your prompt response.
                                    Verified Support
                                    Oct 07, 2022
                                    Citrus Payment Solutions Customer Care's response                                     Hi,

                                    We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

                                    • Citrus ID, Merchant and Bank reference number.
                                    • Scan copy of bank statement indicating the debit for the required transaction.
                                    • Transaction date along with the amount.
                                    • Email id or phone number used for processing the transaction.
                                    • First 6 and last 4 digits of your card.
                                    • UPI / VPA if any used

                                    Regards,
                                    Citrus Support Team
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