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Citrus Payment Solutions Complaints & Reviews

www.citruspay.com
3.2
Updated: Aug 12, 2023
Complaints 2969
Resolved
1777
Unresolved
1192
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Citrus Payment Solutions reviews & complaints page 2

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A
ankit bijaraniya
Jan 12, 2023
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I had maded the transaction of rs 4500 through citruseazypay for admission in ignou online . Money deducted from my hdfc bank account but still my status of admission is showing unsuccessful please help me out

Mobile no:- [protected]
Email id:- [protected]@gmail.com
Transaction id:[protected]
Date:- 9 JAN 2023
Amount:- 4500
View replies
Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant eazypay directly to get the status at their end.

Regards,
Team Citrus
Reply
Pls refund my money
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    A
    Asmita chhetry
    from AIZAWL, Mizoram
    Jan 11, 2023
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    Address: Kallakurichi
    Website: www.citruspay.com

    'm writing this to explain bad experience i had while using this payment method platform. I had to make payment through this platform to submit KUKUKSHETRA UNIVERSITY EXAM FORM on the 18th of NOVEMBER, my money was debited from my account but the university didn't received the payment. So, I again made the payment as it was mandatory to fill up the form on 19th of NOVEMBER . This time it was debited and the university also received the payment.
    I was told that the money would get refunded as it was not received by the beneficiary but still i haven't received it. I kindly request you to refund back my Rs 4000 in an urgent manner.
    View replies
    Same here but they are not refunding any money
    Reply
    Hi!

    Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

    Regards,
    Team Citrus
    Reply
    These are the proofs of the transaction. Kindly refund my money in an urgent manner.
    Reply
    Hi!

    As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant eazypay directly to get the status at their end.

    Regards,
    Team Citrus
    Reply
    Asmita chhetry's [Complaint's author] reply, Feb 24, 2023
    This is query resolver where you should resolve our queries but when i see this none of the customer queries are resolved. Yes, that was a successful transaction and i want my money back. Kindly provide the concern team contact number or anything.
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      A
      ankit bijaraniya
      Jan 9, 2023
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      I had maded the transaction of rs 4500 through citruseazypay for admission in ignou online . Money deducted from my hdfc bank account but still my status of admission is showing unsuccessful please help me out
      View replies
      Hi!

      Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

      Regards,
      Team Citrus
      Reply
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        A
        arunbhuj
        Dec 31, 2022
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        I had used a ICICI Bank credit card to pay ICICI prudential policy on 21/12/2022 of amount Rs. 20000/-. The first payment of Rs. 20000/- was failed and second payment of Rs. 20000/- was successful. A total of Rs. 40000/- was deducted from my credit card and till date excess amount of Rs. 20000/- was not returned. I had communicated the ICICI bank credit card customer care and they advice me to communicate the payment merchant. Please resolved my problem as earliest as possible.
        View replies
        Hi!

        Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

        Regards,
        Team Citrus
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          S
          Singodiya
          Dec 30, 2022
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          Address: PRATAPGARH The Thanagazi distic-Alwar
          Website: rrbmuniv.ac.in www.rrbmuniv.ac.in Raj Rishi Bharthari Matsya University Alwar

          Sir, my raj rishi matsy unrcity Alwar ki web sit se revil ka form Aply ki tha. Rivil date 05Dec.2022 ki or Maney transfar id ka message abi. My sbi ke Netbinking se kiya tha. Sbi Bank Account Amount kat gya h. Kata jo Amount 1160₹ date 5date 2022 kata kyoki mere form challan katane ke bad Be Form Dont Not Susefully nhai ho to
          Mere ko refond kr do. tha. Mere Account number- XXXXXXXX1917. Mere contact number [protected]
          View replies
          Hi!

          As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant easypay directly to get the status at their end.

          Regards,
          Team Citrus
          Reply
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            V
            Vaishali rawal
            Dec 29, 2022
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            I have made my payment of Rs 710/- on 14/10/2022 from axis Bank to my university, money has been deducted from account but university saying that it has not received any confirmation mail that transaction are successful neither via mail or text message.
            Bank narration is under complained transaction -
            [INB/[protected]/CITRUS PAYMENT SOLUTION P]
            ACCOUNT NUMBER
            [[protected]]
            View replies
            Hi,

            Please contact our team directly at [protected]@payu.in so that they can assist you better with the transaction status.

            Thanks
            Team PayU
            Reply
            Hey i contact your team payu.in but this website cannot have a proper desk for complain and I cannot find my solution pls do something I beg you
            Reply
            Please do something I raise a complain but. Nothing happens
            Reply
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              N
              Nagalakshmi75
              Dec 23, 2022
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              Dear Customer, CITRUS SOLUTION has requested money from you on your ICICI Bank app. By approving the request, Rs 1280.71 will be debited from your account. To authorise, visit mobile.icicibank.com/upiPushNotifications
              Dear Customer, Account XX920 has been debited for Rs 1280.71 on 23-Dec-22, towards linked [protected]@axisbank. UPI Ref. no.[protected]ICICI Bank.

              This payment has not received by the mercant
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                N
                Nagalakshmi75
                Dec 23, 2022
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                Hi, here are transaction details
                Dear Customer, CITRUS SOLUTION has requested money from you on your ICICI Bank app. By approving the request, Rs 1280.71 will be debited from your account. To authorise, visit mobile.icicibank.com/upiPushNotification

                Dear Customer, Account XX920 has been debited for Rs 1280.71 on 23-Dec-22, towards linked [protected]@axisbank. UPI Ref. no.[protected]ICICI Bank.
                The merchant Sree krishna sweets says he has not received the payment and not placed the order for my product.

                Pls do the needful
                View replies
                Hi!

                As checked, the given transaction via Citrus transaction id OL[protected]
                Source CTX and source transaction id UPI[protected] is pending with bank. Please check with your issuing bank for further assistance on the same.

                Regards,
                Team Citrus
                Reply
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                  S
                  Sanjay Mungare
                  Dec 19, 2022
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                  I have made two payments of Rs.6370/- each on 12/10/2022 from Hdfcbank to Lions English School (party), money has been deducted from my account but party saying that it has not been received by them. Eeen, I have not received any confirmation mail that transactions are successful, neither via mail or text message .

                  Bank Narration is as under for two complained transaction:-
                  i) [protected]/CITRUSEAZYPAY, bank ref no. [protected]
                  ii) [protected]/CITRUSEAZYPAY, bank ref no. [protected]

                  Pls confirm & if money is not remitted to party, please refund to may account.
                  My contact details are as under:
                  Name: Sanjay Mungare
                  Mobile: [protected]
                  Email ID: [protected]@rediffmail.com /[protected]@gmail.com.
                  If want any other information from my end, please let me know.
                  Thanks
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                    A
                    adarshkgarg
                    from Noida, Uttar Pradesh
                    Dec 18, 2022
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                    Address: B 3 1006 Cherry county. Greater Noida west . 201301

                    I have done payment of 222127/- on 03 oct . Reference no. [protected] IGAOKKNQG7 to YEIDA through citrus payment solutions however I have not any confirmation of payment from authority. Also I have not received the amount back in case of payment failures. Pls check the status and return my money urgently. My dabit account was SBI and account no. was [protected]. My mail is [protected]@gmail. com and mobile no is [protected]. Also call me if possible
                    View replies
                    Hi!

                    As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

                    Regards,
                    Team Citrus
                    Reply
                    adarshkgarg's [Complaint's author] reply, Dec 23, 2022
                    Pls let me know the merchant name and details. So that I can contact them to claim my money refund back.
                    Hi!

                    As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant eazypay directly to get the status at their end.

                    Regards,
                    Team Citrus
                    Reply
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                      M
                      malhotrarajesh71
                      from New Delhi, Delhi
                      Dec 11, 2022
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                      Address: Delhi
                      Website: dmrc and citrus

                      On 09/11/2022, I made a payment of Rs 1000/- through netbanking favoring Delhi Metro Rail Corporation (DMRC) for top up recharge of my Metro Card No. 76436640.
                      The top up details are as under:
                      Top Up Reference[protected]
                      Top Up Request Amount Rs 1000/-
                      Card Id 76436640
                      Top Up Request Date 09/11/2022 at 10.33
                      Merchant Transaction Id[protected]

                      This amount of Rs 1000/- was debited from my account [protected] of Axis Bank, Asaf Ali Road, Delhi but the same was not credited into my Metro Card. I made a complaint with DMRC at their portal to which I received the following reply:-

                      [protected]@dmrccard.com
                      Sun, Nov 20, 2:24 PM

                      to me


                      Dear Madam/Sir,

                      The payment of top-up, dated[protected]:33:27 Merchant ID[protected] is not received at DMRC end. Please speak to Payment Gateway CITRUS/ICICI for amount reversal if not refunded yet.
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                        S
                        saleemkhanqc@gmailcom
                        Dec 11, 2022
                        Resolved
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                        Resolved

                        Address: fahaheel

                        Sir i have made a payment using internet banking in citruspay of rupees Rs.41887.34 for airindia express ticket booking at date 9-12-22(afternoon12.30pm) .amount was credited my account. but ticket not booking . ill check that airlines office they told me amount not credited there account. so please refund my amount back my account back. if you want further details send me mail to me.my mail id [protected]@gmail.com.
                        for your reference I Will attached my amount credited mail. Please inform me the problem behind this.
                        this is the mail came from bank.

                        Dear Customer,
                        Your shopping mall payment to CITRUS PAYMENT SOLUTIONS PVT. with reference no.43598372 for Rs.41887.34 done successfully at Dec 9 2022 3:09PM - TMB

                        With Regards,
                        saleemkhan
                        [protected]@gmail.com
                        Jan 18, 2023
                        Complaint marked as Resolved 
                        Dec 12, 2022
                        Updated by saleemkhanqc@gmailcom                         my registered mobile number:[protected]
                        Verified Support
                        Dec 12, 2022
                        Citrus Payment Solutions Customer Care's response                         Hi!

                        As checked, this is a failed transaction via Citrus transaction id OL[protected] and source transaction id [protected]. Please contact your issuing bank in case any accidental debit has happened from your bank account.

                        Regards,
                        Team Citrus
                        Dec 13, 2022
                        Updated by saleemkhanqc@gmailcom                         please send back my account to my account sir.
                        Dec 13, 2022
                        Updated by saleemkhanqc@gmailcom                         please send back money to my account sir
                        Verified Support
                        Dec 13, 2022
                        Citrus Payment Solutions Customer Care's response                         Hi!

                        As informed earlier, this is a failed transaction via Citrus transaction id OL[protected] and source transaction id [protected]. Please contact your issuing bank in case any accidental debit has happened from your bank account.

                        Regards,
                        Team Citrus
                        Verified Support
                        Dec 13, 2022
                        Citrus Payment Solutions Customer Care's response                         Hi!

                        As informed earlier, this is a failed transaction via Citrus transaction id OL[protected] and source transaction id [protected] and we have not received any funds against the same. Please contact your issuing bank in case any accidental debit has happened from your bank account.

                        Regards,
                        Team Citrus
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                          S
                          saleemkhanqc@gmailcom
                          Dec 11, 2022
                          Resolved
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                          Resolved

                          Address: fahaheel

                          Sir i have made a payment using internet banking in citruspay of rupees Rs.41887.34 for air India ticket booking .Amount credited my account. but my ticket booking was canceled. So please send back money to account.

                          my truncation reference no.43598372.
                          Dec 11, 2022
                          Complaint marked as Resolved 
                          Dear sir, I have made a payment using internet banking in citruspay of rupees Rs.41887.34 for flight ticket booking . amount was credited my account. but ticket my conformed. I'll ask air India office they told me ticket booked but amount not credited there account. so cancel the booking. so please send back money to same account. I will attached that booking receipt and mail conformation also .Please inform me the problem behind this. my payment reference no:43598372. mail id: [email protected]. This is the mail I received from bank Dear Customer, Your shopping mall payment to CITRUS PAYMENT SOLUTIONS PVT. with reference no.43598372 for Rs.41887.34 done successfully at Dec 9 2022 3:09PM - TMB
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                            P
                            pr.tribhuwan
                            Dec 3, 2022
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                            Address: Aurangabad , Maharashtra

                            I have made payment for MSEB tendering purpose on 29/03/2017 of rupees 16590/- two times. This amount of (16590 x 2 = 33180/-) was debitted from my SBI account but was neither credited to concerned tendering authority nor returned back to my account.
                            I have complained to SBI bank, but they said that its not our fault.
                            Kindly resolve this issue.
                            Tranction derails are as follows.
                            MSETCLCITRUS[protected]/10234700/00
                            MSETCLCITRUS[protected]/12594000/00
                            View replies
                            Hi! These transactions are more than year old and we are not able to trace the same. Please contact your issuing bank or the merchant for further assistance on the same.
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                              A
                              According
                              Dec 2, 2022
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                              Address: Singapore
                              Website: freefireaccountunban.blogspot.com/p/blog-page.html?m=1

                              Free Fire account suspended (30/11/22)please
                              Unsuspend my account payment done
                              Hack name hadeshot panel
                              Uid -[protected]
                              Thanks.
                              View replies
                              Hi!

                              Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                              Regards,
                              Team Citrus
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                                C
                                Call now.zomato.79784-98237.No.inquary(2
                                Nov 30, 2022
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                                Hcfgcv I don't know
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                                  M
                                  Mohammod Nurul islam
                                  from Saharsa, Bihar
                                  Nov 30, 2022
                                  Resolved
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                                  Resolved

                                  Address: Meer tola ward no 7 SAHARSA, MEER TOLA WARD NO 7 SAHARSA

                                  Payment successfully completed ho gaya but abhi tak recover ko payment nh mila
                                  Nov 30, 2022
                                  Complaint marked as Resolved 
                                  Payment abhi tk reciver ke account me transfer nh hua my email id [email protected]
                                  View replies
                                  Hi!

                                  As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

                                  Regards,
                                  Team Citrus
                                  Reply
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                                    D
                                    dheeraj2051
                                    Nov 28, 2022
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                                    I made a transaction from SBI account to PTET BED Counseling fees through the net banking option on your citrus pay platform but I didn't get any receipt which I need to submit to the university so kindly send me a receipt of the same.
                                    From Account No. [protected]
                                    Transaction No. Dear Customer, OTP to approve the transaction of Rs. 22000 from your A/c No. ending 4563 to Citrus Payment Solutions Pvt L is 70788212. Do not share with anyone. -SBI
                                    View replies
                                    Hi,

                                    We'd advise you to write to our team at [protected]@payu.in so that they can assist you with the status.

                                    Thanks,
                                    Citrus Team
                                    Reply
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                                      A
                                      Aanchal Jha
                                      from New Delhi, Delhi
                                      Nov 18, 2022
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                                      I recharged Rs.100 in metro card on[protected]. I have put the card in top up machine around 10 times till date. More than 40 days has been completed without any refund of money.
                                      A reply from DMRC revealed that there is problem in payment gateway i.e. citrus.
                                      Details are mentioned below:
                                      DMRC smart card number[protected]
                                      Merchant ID[protected]
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                                        V
                                        Vikas1331
                                        Nov 9, 2022
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                                        Hello,
                                        Just made an payment of 2565 to kurushetra university using portal.

                                        Transaction detail
                                        [protected]/citruseazypay
                                        Ref:
                                        [protected]
                                        Amount has been deducted from account but nil confirmation received from citrus.
                                        After making payment the page crashed and returned to kuk webpage. Received email from [protected]@kuk.ac.in that application has failed.

                                        Please advise
                                        Vikas
                                        [protected]@yahoo.com
                                        View replies
                                        Hi!

                                        Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                                        Regards,
                                        Team Citrus
                                        Reply
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