Citrus Payment Solutions Customer Care
Citrus Payment Solutions Pvt. Ltd.
Customer satisfaction rating: 75%
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1128
COMPLAINTS

Citrus Payment Solutions Customer Care

Citrus Payment Solutions Pvt. Ltd.

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Address
3rd Floor, Viraj Building, SV Road, Khar (West)
Mumbai
Mumbai City District
Maharashtra
India - 400052
Landmarks:Above HDFC Bank Branch

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
561
down
286

Additional info
Mumbai
3rd Floor, Viraj Building Above HDFC Bank Branch, SV Road, Khar (West) Mumbai 400052

Pune
5th Floor, Icon Tower, Opposite KFC Restaurent, Baner Road, Baner Pune 411045

Bangalore
2nd Floor, No. 947, 12th Main, Hal 2nd Stage, Indira Nagar, Ward No.72, Bangalore 560038

Gurgaon
35, Hartron Complex, Electronic City, Sector 18, Gurgaon (Gurugram), Haryana 122001

View More Information...

Customer satisfaction rating
75%
Complaints
1128
Pending
13
Resolved
838
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Citrus Payment Solutions related photos (372)

Citrus Payment Solutions Complaints & Reviews

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Citrus Payment Solutions — lpg cylinder payment issue

 Rajat Parmar on Feb 15, 2019
Hi team.

On jan 11, 2019, i booked a gas refill and got a message with the link to pay online for the booked cylinder.

I did the payment online thru citrus pay using my upi app phone pay. Amount got deducted and the transaction was successful.

But gas agency said they did not receive the payment and they have collected payment in cash from me.

Later on, i kept calling them and checking the status of my payment. They said they have not received any amount for the give transaction details.

I am attaching the screenshots for...
Complaint comments  Read comments [1]Complaint category Online Shopping

Citrus Payment Solutions — complaint regarding fraud call from sbi bank

 kristina Surana on Feb 13, 2019
Hello i m from ahmedabad and i received call as a sbi staff to stop my old debit card and to start my new debit card. I trust that man name h a sharma and gave my old debit card no after that i realised that 17000/- has been transferred to[protected]citruspay spicesarar account. Pls help me i need my money. That person call me and reply me after froading me. And this is the no citruspay spicesafar in which my money transfer[protected]. Even i do police complaon also. [protected] this is his mobile no. Pls help me i really need money back...
Complaint comments  Read comments Complaint category Banks

Citrus Payment Solutions — fraudulent transactions

 Hemalatha Thiagarajan on Feb 8, 2019
4 Fraudulent transactions from my account in City Union Bank - 2 from IFS Code:CIUB0000528 and 2 from IFS Code:CIUB000023
06/02/2019 3.28PM RS.19999.00 ECOM70014552 CITRUSPAY SPICESAFAR MUMBAI IN
06/02/2019 3.49PM RS.19999.00 ECOM70014552 CITRUSPAY SPICESAFAR MUMBAI IN
06/02/2019 3.44PM RS.19999.OO ECOM70014552 CITRUSPAY SPICESAFAR MUMBAI IN
06/02/2019 4.13PM RS.19995.00 ECOM70014552 CITRUSPAY SPICESAFAR MUMBAI IN...
Complaint comments  Read comments [2]Complaint category Banks

Citrus Payment Solutions — gas payment amount not received by the khanapur tq agri products co-op marketing society ltd nandgad

 Rupesh Kutre on Feb 8, 2019
Transaction no - [protected]
Amount - 673.34
Date - 7/2/2019
Time - 10:33:11 am

Have done transaction but the distributor have not received the amount..

There have been deduction in my account

My consumer no - 629118

Now have paid in cash and received the refill..
There is no costumer care no. Of paymantra or hp gas..
Really fade up of this online transaction...
Complaint comments  Read comments [4]Complaint category Gas Stations

Citrus Payment Solutions — gas refill payment not received by varna gas

 snehanshub@rediffmail.com on Feb 5, 2019
Hpgas bkngno 529510 con 635068 bkng clrd 31. Jan.2019 varna valley co - otp 3971 http://ezpay.hpcl.co.in//ezypay//h//[protected] to pay for refill. I have paid through the link and the transaction id is
Acct xx6625 debited with inr646.29 on 03-feb-19 and citruspay@axisbank credited. Info:upi[protected]. But varna said that they didn't receive any payment...
Complaint comments  Read comments Complaint category Gas Stations

Citrus Payment Solutions — no refund money maturity in july 2018

 Rajesh Carlo on Feb 4, 2019
We have not received the citrus refund which we had invested in 2012 for six years. When they are refunding? Their agents have collected our bonds and not given any assurance. We have not received our money still now. We have filed the case against the citrus check inns regarding showing no interest in payment of our funds. We want to immediate action as chit fund scam is going on in west bengal. We have to check if chit fund scam is connected to citrus check inns immediately. Why citrus check inns is delaying our payments. We want cbi enquiry immediately. We want to check if any police or political...
Complaint comments  Read comments [1]Complaint category Insurance

Citrus Payment Solutions — hpcl not showing system payment

 Akhtar122 on Feb 4, 2019
 rs.662.32 for the gas on the link sent with the message which was paymantra. I was still charged by the gas station saying that if is paid online they have got no information so i had to pay him in gas. I did not even get the refund of the amount nor the gas. The gas station people checked for the transaction online in their system which does not eben show any transaction made online by me.
I am attaching the picture of the transaction confirmation and also the pictures of the online hp site and the receipt i got tor the paymantra in cash....
Complaint comments  Read comments Complaint category Gas Stations

Citrus Payment Solutions — amount was encrypted but now merchant says he didn't received money

 praveen dara on Feb 2, 2019
Dear sir/madam

I made transaction on 28 december 2018 through phonepe, transaction id: p1812281024343217007088
Amount was 819.14

This transaction was for online payment for hp gas cylinder booking.
Now bank says amount debited and merchant says amount did not receive.
Provide me some solution.

Phonepe [protected]
Praveen kumar dara
Praveendara@live.com...
Complaint comments  Read comments Complaint category Utility Services

Citrus Payment Solutions — amount debited but payment not made

 V Snehi on Jan 31, 2019
Ref: Name: Vijay Snehi
M.No.: [protected]
email: snehivk@gmail.com
Transaction Ref:[protected]
Transaction date: 31.01.2019

I have paid my Huda Water Bill through net banking of hdfc, but it is not credited on huda official site under my Consumer number 12217666, it is shown as payment not made on official site www.waterbilling.hsvphry.org.in while it is debited from my bank account with reference number[protected], and it's showing as payment made to citruseazpay. For your Kind consideration i am enclosing herewith the screenshot of the entry reflected...
Complaint comments  Read comments Complaint category Utility Services

Citrus Payment Solutions — amount debited 2 times from my credit card while transaction was failed

 vermasp on Jan 30, 2019
I make a payment of 1260/- for NIOS DElEd Exam by citrus payment gateway by HDFC Credit card & amount is debited two times while transaction was failed both times on[protected]. please refund 2520/- my amount.
Contact no:[protected]
Email. Id :satyavermasp2@gmail.com
Website: www.deled.nios.ac.in
RollNo - [protected]
student Name - Km Saroj Verma...
Complaint comments  Read comments Complaint category Education

Citrus Payment Solutions — tax paid using ghmc app

 Harish bodhu on Jan 25, 2019
Hello,
I made my property tax payment using ghmc app - citrus solution as interface as my amount has been deducted but the tax due remained as same and i haven’t received any acknowledgement so i request you to sort it out.
My maid id is harishbodhu@gmail.com
Please reply me the requirements to sort the issue to the above mail id hoping an quick reply thank you....
Complaint comments  Read comments Complaint category Tax Services

Citrus Payment Solutions — amount debited but not transaction done

 Satyanarayana setty on Jan 23, 2019
I make a payment of 2400/- for comedk exam by citrus payment gateway by hdfc via net banking the amount is debited but the transaction is failed please refund my amount
Contact no:[protected]
Email. Id :radhikasatish1975@gmail.com
Radhikasatish2002@gmail.com
Bank name :hdfc
Site name:citrus foundation via net banking
Thanks for paying rs.2, 427.14 from a/c xxxx0813 to citruserafoundationi via netbanking. Call [protected] if txn not done by you...
Complaint comments  Read comments Complaint category Education

Citrus Payment Solutions — rs.300 debited by my college account still not opened

 Aman Pannu on Jan 20, 2019
Yesterday i payed rs.300 for registering my college account, the screen shows payment successful and amount was also debited from my sbi account. But the required operation of college account opening was not done as the payment site exited the page. Plz help me its urgent.

Merchant order number:
10802a2006193
Citrus reference number:
Ctx[protected]
Order amount:
300.00 inr
Transaction date & time:
Jan 19, 2019 06:52:08 pm...
Complaint comments  Read comments Complaint category Institutes

Citrus Payment Solutions — i'm complaining about the payment of electricity bill [Resolved]

 sallavimal on Jan 18, 2019
Dear sir/madam
i am vimal paid electricity bill for the month of January 2019 on[protected] through My Airtel app an amount of Rs.356 but, i didn't received any information from electricity department, but i received a message form my airtel app as you have made a payment of APCPDCLOB for[protected] of Rs. 356.00 from wallet [protected] with Transaction ID [protected] and I received a message from my bank account that my account has been debited with an amount of Rs.356...
Complaint comments  Read comments [1]Complaint category Utility Services

Citrus Payment Solutions — cyber fraud [Resolved]

 Shivi P on Jan 17, 2019
Thank you for using your sbi debit card 510xx4785 for a purchase worth rs19999.0 on pos spicesafar11418 at citruspay spicesafar txn# 296347.
I would like to bring to your knowledge a cyber fraud done with my sbi account*515. Atm-[protected]. Amount of 19, 999has been deducted from my account for the purchase mention above at the same time. I request you to look into the matter and cancel the transaction.
Expecting your quick response....
Complaint comments  Read comments [2]Complaint category Banks

Citrus Payment Solutions — hpgas refill charges [Resolved]

 NAGULAKONDA MAMILLAYYA on Jan 14, 2019
HPgas bill has shown RS.744.50p and citrus pay required RS.745.99p.for my consumer number 679060.The amount RS.745.99p debited from my up account. The transaction number sending by attaching screen shot. Please confirm the payment and send a receipt for the said transaction.

There was no message from you about the payment received message.

Kindly resolve the problem....
Complaint comments  Read comments Complaint category Other

Citrus Payment Solutions — online payment issue [Resolved]

 SONALI GHOSAL MUKHERJEE on Jan 11, 2019
I booked a gas on 01/01/2019, after booking completion, i received a message in my mobile no. - [protected], which was"hpgas bkngno 538956 con 604491 bkng clrd 29. Dec.2018 janata consumer otp 4923 http://ezpay.hpcl.co.in//ezypay//h//[protected] to pay for refill". Then i paid rs. 715.93/-, against that booking. Transaction id no. - [protected], date-01/01/2019, time - 6:32:36 pm. But, at the time of delivery our distributor told me, there was nothing any payment. They does not received any payment regarding my booking. But, i have already done that payment. Then distributor force me to...
Complaint comments  Read comments Complaint category Gas Stations

Citrus Payment Solutions — online fraud occurred by pos kotak1194565 [Resolved]

 akstarinajay on Jan 10, 2019
From my brother's sbi account ₹9000/- has been taken away by fraudster using POS KOTAK 1194565 on 5 Jan 2019.
Please find the culprit and help in returning my amount.

By same fraudster using different process ₹28, 800/- debited from another account.

Please please help me.

Dear/sir,
I am writing on behalf of my mother and brother whose sbi a/c have been debited by online fraud of total amount of ₹37800/-.
I need help from your end.
Details of the customer and unauthorised transaction are as follows-

A)...
Complaint comments  Read comments Complaint category Banks

Citrus Payment Solutions — I have paid hp gas bill through citrus payment solutions but not debited to gas agency [Resolved]

 Sivaiah veluru on Jan 10, 2019
I have paid hp gas bill through citrus payment solutions but not debited to gas agency by name sujatha gas agency, ramanthapur, telangana state.
My name. V. Sivaiah
My gas consumer no.742925
Bill amount paid rs.757.68
Payment made on.02.01.2019
Payment made through citrus payment online by sbi credit card.
My phone no. S [protected], [protected]
Gas agency name. Sujatha hp gas agency ramanthapur telangana state.
Sir
Again i have paid by cash to hp gas cylinder delivery boy of sujatha gas agency.
Please make effort on this compliment...
Complaint comments  Read comments [2]Complaint category Credit Cards

Citrus Payment Solutions — fraudulent transaction [Resolved]

 Sri Vivek ViKee on Jan 8, 2019
Dear Sir, I like to bring to your notice that today 08/01/2018 Tuesday, from my mom account number some third party transactions is done. I like to inform you that she is uneducated and without knowing she has provided her ATM card and OTP number to them. So, please kindly help us to cancel that transaction and do the needful for refund.
ATM card no. : 5103 72** **** 9692
Transaction id - OTHPG 056744 & OTHPG 054237
Amount deducted - ₹20000, 2 transactions
Please call at [protected] for details...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

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