Citrus Payment Solutions Customer Care
Citrus Payment Solutions Pvt. Ltd.
Customer satisfaction rating: 78%
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1378
COMPLAINTS

Citrus Payment Solutions Customer Care

Citrus Payment Solutions Pvt. Ltd.

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Address
3rd Floor, Viraj Building, SV Road, Khar (West)
Mumbai
Mumbai City District
Maharashtra
India - 400052
Landmarks:Above HDFC Bank Branch

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
690
down
350

Additional info
Mumbai
3rd Floor, Viraj Building Above HDFC Bank Branch, SV Road, Khar (West) Mumbai 400052

Pune
5th Floor, Icon Tower, Opposite KFC Restaurent, Baner Road, Baner Pune 411045

Bangalore
2nd Floor, No. 947, 12th Main, Hal 2nd Stage, Indira Nagar, Ward No.72, Bangalore 560038

Gurgaon
35, Hartron Complex, Electronic City, Sector 18, Gurgaon (Gurugram), Haryana 122001

View More Information...

Customer satisfaction rating
78%
Complaints
1378
Pending
15
Resolved
1067
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Citrus Payment Solutions Complaints & Reviews

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Citrus Payment Solutions — regarding the online payment transaction for hp gas booking.

 Satish V Naik on Nov 15, 2019
Sir,

I'm satish v. Naik, from karwar, karnataka state. I would like to give a complaint regarding the online payment transaction for hp gas booking.

Consumer no: 616749
Consumer name: mr. Satish v. Naik
Registered mobile no: [protected]

Actually my complaint is, i was book the hp gas cylinder on 29/10/2019 at 10:02:38 pm, with booking reference no is: 563195, and bill was inr 633.00.
I did this bill payment through online using the link as follows: http://ezpay.hpcl.co.in//ezypay//h//[protected]

I paid the amount...
Complaint comments  Read comments Complaint category Gas Stations

Citrus Payment Solutions — requesting refund

 Shivakumar Loganathan on Nov 15, 2019
I had used my google pay upi to pay for movie tickets by online booking. The money went through citrus pay solutions. The tickets did not booked due to some technical fault, but the money has left my bank. So i request a refund as soon as possible.
Bank name : state bank of india
Paid to : [protected]@axisbank
Google pay transaction id : cicagkdw_ryjxq
Date of transaction :[protected]
Time of transaction : 1 : 33 pm...
Complaint comments  Read comments Complaint category Cinema

Citrus Payment Solutions — money deducted from bank account but gas agency has not received the money

 Bharathi Mathias on Nov 14, 2019
I had booked for a gas cylinder and paid using the link to this app. The money was deducted from the account but it did not reflect in the gas agency 's receipt. I had to pay on receiving the cylinder. Since the amount has been paid by me on the day of receiving the cylinder, pl refund the money paid through your app. The payment was done on 13th november 2019....
Complaint comments  Read comments Complaint category Gas Stations

Citrus Payment Solutions — amount deducted but but amount not forwarded to rgpv.

 rishabhsd on Nov 7, 2019
I've been filling my exam form of rgpv university bhopal and made payment through your citrus ubi. The amount of 650 rs has been deducted from my union bank of india bank account but it has not been paid to rgpv yet. I've filled my form through another bank and now it's been paid. Please, refund the amount back to my bank account as soon as possible.

Transaction id: s15035996...
Complaint comments  Read comments Complaint category Universities

Citrus Payment Solutions — online payment failure

 Trimurtiy on Nov 7, 2019
Hi, citrus team., my brother booked hp gas cylinder on 2/11/2019 through ezy suvidha app & make online payment by debit card. During error is comes, but amount is deducted from my bank account. Hp gas distributor say in his account payment is not done. So my brotherpurchase gas cylinder by cash on 6/11/2019. Refund money quickly. Refundable amount is refunded to following devil card details:652202*2075. Along with the file is attached of bank account particular s. Citrus payment solution merchant list is observe that the pushpam computer & software pvt ltd, app known as ezy suvidha for hp gas booking...
Complaint comments  Read comments Complaint category Online Shopping

Citrus Payment Solutions — failure of payment towards receiver & refund payment amount to customer

 Dattatrayguru on Nov 7, 2019
Hi, citrus team, i booked hp gas cylinder on 2/11/2019 through ezy suvidha app & make online payment by debit card. During this transaction error is comes, but amount is deducted from my bank account. Hp gas distributor say in his account payment is not received, so i purchase gas cylinder by cash on 6/11/2019. Refund my money to this mention debit card no. 652202#2075 along with attached file merchant name pushpam computer & software pvt ltd...
Complaint comments  Read comments Complaint category Online Shopping

Citrus Payment Solutions — transaction failed but money debited from bank

 sohandhote on Nov 5, 2019
Made online payment of rs.1000/- for ph. D registration on rtmnu website. After making payment next screen showing the message of cm90004-duplicate record message. At the same time money was debited and the payment status also not updated.
The bank from which payment debited is union bank of india showing transaction id - s98012063. Hence it is requested to refund my money of rs.1000/- as soon as possible....
Complaint comments  Read comments Complaint category Universities

Citrus Payment Solutions — made a payment but not credited to receiver

 Archana Prasanna on Nov 5, 2019
Hi
I have made a payment for gas booking done 1st nov 2019, the payment date is 2nd nov 2019 through amazon pay. The amount was debited from my account but not credited to the gas agency. I have made the cash payment again for taking the delivery. The refernce for my transaction
Requested by : ci*[protected]@axisbank
Paid from : hdfc bank *2421
Status : successful
Bank reference id :[protected]
I have raised a complaint to hp, they cleared that they did not receive the payment. The reply from hp
*digital payment summary report jde distributor code 14633600...
Complaint comments  Read comments [1]Complaint category Utility Services

Citrus Payment Solutions — transaction not done but money is debited

 Avinash2658 on Nov 4, 2019
Dear sir
I am filling my form of rgpv during transaction time i take choice of pnb debit card detail. Due to careless i fill the detail of oriental bank of commerce debit card detail in place of pnb debit card detail. After enter otp
Money is deducted but some error on confirmation page shown. And form is also not submitted
After two hour i go to cyber cafe and then fill my form of rgpv by giving cash to them. And next day i contact to rgpv then he told me that your only payment is done which is updated and transaction id is different it means that only one payment is done.
Complaint comments  Read comments [2]Complaint category Banks

Citrus Payment Solutions — payment to hp gas through ezpay

 jensjoseph on Nov 4, 2019
HPGas Bkngno 513129. Bkng clrd 01.Nov.2019 Trupti Enterprises. http://ezpay.hpcl.co.in//ezypay//h//[protected] to pay for refill

I got this message when I booked a HP gas cylinder and I paid the amount via the above link and amount is deducted from my account. Can you confirm if the merchant received the payment?

Can you confirm I wont be charged for payment at the time of delivery?...
Complaint comments  Read comments Complaint category Other

Citrus Payment Solutions — rgpv exam from fee related

 Shivam tekpure on Nov 2, 2019
Sr i had made a transaction for my exam form of 1850rupees bur the amount got debited from my account rather my form staus is showin that it is not filled... Sr,
I myself shivam tekpure of shri balaji institute of technology & management betul, i had made a transaction of my exam form fees i. E of 1850 rupees but due to some error my transaction did not got successfull but the amount is deducted from my account... And i am trying to contact rgpv since last few days yet no response is observed by my side... Sr kindly look into the matter and short it out as soon as possible please
Complaint comments  Read comments Complaint category Education

Citrus Payment Solutions — customer care unit not not responded

 Tabaji on Oct 31, 2019
Dear sir,
I had contacted your customer care through toll free number on[protected]. After five minutes contact was established. I explain about my excess payment and given the details i got the reply to hold and phone was connected to music. I was holding phone for 20 minutes. Then i swineherd my phone. My complain was not sorted nor i got any reply
My complain: - bp number 50050147. I have paid by mistake excess bill on[protected] rs. 10680 however actual bill was rs. 1068. Kindly let me know what is the procedure to refund excess amount. Please refer your receipt number 0269660....
Complaint comments  Read comments Complaint category Banks

Citrus Payment Solutions — hp gas online payment debited, however distributor denies payment

 Balu Subramanya on Oct 29, 2019
Booked and made payment at http://ezpay.hpcl.co.in//ezypay//h//[protected] on 21 Oct. Options selected was to use Citrus Payment Gateway and mode of payment was UPI.

The distributor insists that payment has not been made.

Queried UPI (Google Pay) for status. They state that its successful.

Raised the concern with Citrus Grievance Team/ Nodal Officer via eMail. All I was able to receive is an automated mail and new case id for every mail.

The parent Case ID is 05580044....
Complaint comments  Read comments [1]Complaint category Other

Citrus Payment Solutions — hp gas online payment not reflected in distributor account

 Sankala sankar on Oct 29, 2019
My hp gas consumer number is 612345. I booked cylinder on 24.11.2019 and the booking number is 504329. I paid rs.611.64/- online through sbi bank. Ref no. Is [protected]i dtd.24.11.2019. But the distributor did not receive the same till date. Please verify what happend. If the amount is not accounted in hp gas account, then please process the refund for me.
Yours faithfully
Sd/-...
Complaint comments  Read comments Complaint category Banks

Citrus Payment Solutions — money deducted and paid to citrus payment gateway but order not placed on zara.in

 Shreya11051991 on Oct 28, 2019
I was placing an order on zara india and opted to pay through upi payment mode, for which i use google pay. Zara uses citrus payment gateway to which i paid the sum and money was deducted but as soon as i was redirected to the app, it showed payment error.

I later placed the same order and paid through axis bank netw banking. I sent an email to [protected]@citruspay.com but i haven't received a response
I reached out zara and they confirmed they never received the amount on same order twice

It's very much inconvenient to run after your hard owned money like this...
Complaint comments  Read comments Complaint category Banks

Citrus Payment Solutions — hp gas online payment debited for consumer no. 111393 but distributor did not receive the same [Resolved]

 vivekpatil877 on Oct 16, 2019
My hp consumer no is 111393, the booking no is 586033 I paid online through [protected]@axisbank- UTIB[protected] Ref. No.[protected] dated 06.10.2019 .
611.72/- was debited.
I had to pay cash against cash memo no. 1120491 for the delivery of the cylinder on 9/10/2019 as the payment was not transferred to the gas distributor.

Kindly process the refund.

The same complaint has been logged on [protected]@payu.in on 13th Oct. but no response.

Thks

Vivek Patil
Mob.[protected]...
Complaint comments  Read comments Complaint category Gas Stations

Citrus Payment Solutions — payment not credited - most urgent [Resolved]

 Jragro on Oct 16, 2019
By today nearly around 1:00 p. M. We have made payment for inspection fee to plant quarantine through bharatkosh.gov.in for sum of inr. 20700. But still now amount not yet get reflected to their account. Please do the needful on urgent basis.
Also please take note of the payment details as under.
Transaction no.[protected]
Challan no.[protected]
Please track and update us our payment on urgent basis....
Complaint comments  Read comments [2]Complaint category Other

Citrus Payment Solutions — it's been 4 years!! amount has not been credited to bank account and not visible in citrus wallet [Resolved]

 Santosh Asnani on Oct 15, 2019
Withdrawl requests

Citrus cash

13th june 2015 | 0:06 pm

Withdrawn | successful

Ref id : [protected]

Message : withdrawn to ifsc kkbk0000753

₹836.0
Citrus cash

13th june 2015 | 0:06 pm

Withdrawn | successful

Ref id : [protected]

Message : withdrawn to ifsc kkbk0000753

₹3000.0
Citrus cash

13th june 2015 | 0:06 pm

Withdrawn | successful

Ref id : [protected]
Complaint comments  Read comments [4]Complaint category Business & Finances

Citrus Payment Solutions — payment not received by gas agency [Resolved]

 mrh123 on Oct 15, 2019
Hi,
This is about upi transaction for gas refill payment through citrus payment.

Upi transaction with reference number
Ref is :[protected] dated 14/10/2019
Was shown successful but not received the payment to hp gas agency.

Hpgas bkngno 506642

Link for payment is
Http://ezpay.hpcl.co.in//ezypay//h//[protected] to pay for refill....
Complaint comments  Read comments [1]Complaint category Gas Stations

Citrus Payment Solutions — need to know the payment made for [Resolved]

 archanasingh23 on Oct 14, 2019
Hi,
Pl help, there are 2 payments made by citrus, need to know to whom the payment were made...
This is bit urgent pl support

2nd aug 2019 : ib/citrus/[protected]/[protected] amount rs 848/- and
1st oct 2019 : ib/citrus/[protected]/[protected] amount rs 414/-.

Pl let me know to whom the amount was paid too.

I need to know if it is paid for bsnl amount or not... Not able to get the clarity.
Just let me know to whom the amount was transferred that would serve my purpose.
Tx
Archana singh...
Complaint comments  Read comments [2]Complaint category Broadband

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