Citrus Payment Solutions Customer Care
Citrus Payment Solutions Pvt. Ltd.
Customer satisfaction rating: 77%
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1330
COMPLAINTS

Citrus Payment Solutions Customer Care

Citrus Payment Solutions Pvt. Ltd.

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Address
3rd Floor, Viraj Building, SV Road, Khar (West)
Mumbai
Mumbai City District
Maharashtra
India - 400052
Landmarks:Above HDFC Bank Branch

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
652
down
334

Additional info
Mumbai
3rd Floor, Viraj Building Above HDFC Bank Branch, SV Road, Khar (West) Mumbai 400052

Pune
5th Floor, Icon Tower, Opposite KFC Restaurent, Baner Road, Baner Pune 411045

Bangalore
2nd Floor, No. 947, 12th Main, Hal 2nd Stage, Indira Nagar, Ward No.72, Bangalore 560038

Gurgaon
35, Hartron Complex, Electronic City, Sector 18, Gurgaon (Gurugram), Haryana 122001

View More Information...

Customer satisfaction rating
77%
Complaints
1330
Pending
25
Resolved
1013
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Citrus Payment Solutions related photos (472)

Citrus Payment Solutions Complaints & Reviews

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Citrus Payment Solutions — sun direct recharge failed but upi payment successful

 Sarat S on Aug 21, 2019
I have done a 6 months renewal for Malayalam basic pack for Rs.1125 using My sun direct mobile app via UPI on 21st August 2019 through quick recharge option. But money got deducted from my bank account through UPI Payment ID Number:[protected]confirmed this with my bank), while it's not reflecting in my sun direct dth account smart card number: [protected]. Please credit the money to my sun direct dth account and renew the Malayalam package for 6 months at the earliest and let me know....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Citrus Pay — fraudulent transaction

 Pravinpimpude on Aug 19, 2019
I am pravin pimpude, writing you this complaint regarding fraud transaction that done through your application.

On 16th aug, 2019 at 3:00 pm, i received a call from[protected] number. He already knows my all bank and debit card details. Through that, he did 2 fraud transaction and transfer around rs. 97, 990 from my pnb account.

I register complaint regarding this issue to police station - pune maharashtra, pnb bank - nana peth branch pune.

Please take necessary action and solve this matter asap.

I request you to please do necessary...
Complaint comments  Read comments [1]Complaint category Unsolicited Phone Calls

Citrus Payment Solutions — payment to hp gas was not acknowledged

 SuhasAmbekar1 on Aug 18, 2019
I have booked gas cylinder for HP gas on 09/08/2019 for my consumer no. 632451 with Vahikar Gas Agency, Pune by paying online through Citrus payment gateway using internet banking. The amount shown on receipt was Rs. 565.50 but the amount deducted from my account is Rs. 576.84. The gas agency claims that they have not received the payment.
Either the company should acknowledge the receipt of amount and pay to the gas agency or refund me my amount back.
Requesting a quick action....
Complaint comments  Read comments Complaint category Business & Finances

Citrus Payment Solutions — kotak not received money when added with sbi debit card citrus pay

 vlreddy1994 on Aug 16, 2019
My sbi debit card transaction to kotak bank amount rs.1000 transferred,

But this amount not credited to my kotak saving account,

Transaction id: inv79cao2c658

Transaction date on 15:08:2019,
Time:8:31pm
By debit card othpg 715815 citrus pay kotak mumbai

I transfer from my sbi account to kotak 811 account but money got deducted from my sbi account and did not credited in kotak account crn no[[protected]], kindly check the issue, account holder name lokeswar reddy
http://sabio.kotak.com by citrus pay

Pls...
Complaint comments  Read comments Complaint category Banks

Citrus Payment Solutions — kotak bank amount not received from sbi debit card transaction

 vlreddy1994 on Aug 15, 2019
My SBI Debit card transaction to Kotak bank amount Rs.1000 transferred,

but this amount not credited to my kotak saving account,

Transaction ID: INV79cao2c658

Transaction Date on 15:08:2019,
Time:8:31pm
By debit card OTHPG 715815 CITRUS PAY KOTAK MUMBAI

I transfer from my sbi account to kotak 811 account but money got deducted from my sbi account and did not credited in kotak account CRN No[[protected]], kindly check the issue, account holder name Lokeswar reddy
http://sabio.kotak.com by citrus pay

Pls...
Complaint comments  Read comments Complaint category Banks

Citrus Payment Solutions — hp gas refill online payment issue

 Mrs.Tushar Moharil on Aug 14, 2019
I made hp gas refill booking on 28/7/2019 for my consumer no.:629936 with gandhi gas booking agency nagpur (Distributor code 952030, phone no.[protected]/2546841). The booking confirmation message received on 28/07/19 prompted me to pay the price of refill online. The website prompted me to pay rs 685.37/- that was deducted from my bank-of-baroda debit card xxxxxxxc...6299 at citrusp*pushpam. But i got the delivery on 31st july 2019 on cash payment because the agency/distributer/delivery told me that they have not received the online payment. Please look into the matter and refund my deducted...
Complaint comments  Read comments Complaint category Online Shopping

Citrus Payment Solutions — gas refill booking issue

 Sure1286 on Aug 13, 2019
Hi Sir/Madam,

I made a Gas Refill booking on 09/08/2019 for my Consumer NO.:625669 with Sakthi Gas Agencies.The booking confirmation message prompted me to pay the price of refill online.The price was Rs 592.00 but the website lead me to pay Rs 603.88/ that was deducted from my HDFC Bank Debit Card xxxxxxxc...0459. at CITRUS PUSHPAM. But I got the delivery on 13th August 2019 on cash payment because the Agency/Distributer/Delivery told me that they have not received the online payment. Please look into the matter and refund my deducted amount.

Regards,
Suresh...
Complaint comments  Read comments Complaint category Gas Stations

Citrus Payment Solutions — fraudulent transaction using citrus account

 Ravindra Sariya on Aug 12, 2019
I have read the similar problem below. I am lodging this complain on my uncle's behalf. Fraudster used citrus account to take money from his account. I get the explanation of citrus that loading money requires otp and debit card number and it's the card holder's mistake that they shared the details. But, citrus also boast for analytics and bigdata. How you approved such as transaction which is coming from a card member or card number which were never used in history by that card member? Second, money belonged to a bank branch which could be at far from your customer home location. A genuine card...
Complaint comments  Read comments [2]Complaint category Banks

Citrus Payment Solutions — hp gas refill online payment regarding

 AbdulHameed Khan on Aug 1, 2019
I made a Gas Refill booking on 28/7/2019 for my Consumer NO.:621581 with Srinagar Gas Service.The booking confirmation message prompted me to pay the price of refill online.The price was Rs760.50 but the website lead me to pay Rs774.50/ that was deducted from my JK Bank Credit Card xxxxxxxc...9392. at CITRUSP*PUSHPAM. But I got the delivery on 31st July 2019 on cash payment because the Agency/Distributer/Delivery told me that they have not received the online payment.Please look into the matter and refund my deducted amount.
Dr Abdul Hameed Khan
Phone#[protected]/ email: khan.[protected]@gmail.com
Complaint comments  Read comments Complaint category Credit Cards

Citrus Payment Solutions — citrus payment solutions online recharge for bangalore metro card

 Sunil CMS on Aug 1, 2019
I have done online recharge of 1000 rs for the bangalore metro card which nis not updated in card but amount got deducted from the bank account.

This is the online portal -https://webtopup.bmrc.co.in/.

Please find the transcation details below

Transaction result: success
Email: [protected]@gmail.com
Engraved id: [protected]
Transaction id:[protected]
Amount: 1000 rupees
Datetime:[protected]:50:28 pm...
Complaint comments  Read comments Complaint category Railways

Citrus Payment Solutions — need to know about the transaction

 Silu Mohanty on Aug 1, 2019
I had made the following transactions.
I need details of payment to which merchant it is made.
Also a transaction made twice. Please inform me the refund status.

The transaction details are given below

1- transaction no - [protected] amount rs 29168 dated[protected]
2- transaction no - [protected] amount rs 28918 dated[protected]
3- transaction no - [protected] amount rs28918 dated[protected]...
Complaint comments  Read comments Complaint category Business & Finances

Citrus Payment Solutions — regarding non receipt of payment/refund

 ManishGoel(BCL) on Jul 31, 2019
DearSir
Yesterday, I had made to Purchase a software from AstroVision Futuretech Pvt Ltd, Thammanam, Cochin, by clicking on the link provided for online payment which was made by me using UPI I'd [protected]@ybl
Even after the lapse of almost 21hrs neither party got the credit nor it was frgunded back to my account.
Even my incorrect phone no.is being displayed in report the report, the no. being displayed is [protected].
Kindly help resolving the issue either by giving credit to party (under intimation to the undersigned) or refund themoney
Regards
Manish...
Complaint comments  Read comments [1]Complaint category Computer Software

Citrus Payment Solutions — for the purchase of software of gemology from astrovision

 ManishGoel(BCL) on Jul 31, 2019
I had made payment using upi by clicking on the payment link & the gateway was citrus payment solution.
The party from whom i had initiated proceedings was astro vision future tech pvt ltd, thammanam, cochin failed to get the payment in his account even after the lapse of more than 18hrs.
The party is still claiming non-receipt of payment.
What should be done....
Complaint comments  Read comments [1]Complaint category Computer Software

Citrus Payment Solutions — payment towards gas house mahe

 Prabhakaran Mappa on Jul 30, 2019
I have made an online payment through google pay routed through [protected]@axisbank as detailed below:
Date of payment: 27.07.2019
Time: 15.39
Beneficiary: gas house mahe
Upi ref:[protected]
Google pay ref: cicagkdaso2abq
Amount: 665.05 + 1.33 = 666.38
Reason for payment: hp gas refill bill
Gas house mahe informed that they have not received the payment, even though my bank account is promptly debited for rs.666.38 the same day.
Anticipating your immediate action
Regards
Prabhakaran mappa
Mob: [protected]
Gas...
Complaint comments  Read comments [1]Complaint category Banks

Citrus Payment Solutions — hp cylinder online booking unsuccessful

 Sobiya Haq on Jul 31, 2019
I made payment of 691 inr using the citrus payment gateway link received in sms after booking. However, the payment is not reflecting.

I need a refund of the transaction.
UPI:[protected]@okaxis
UPI transaction id:[protected]
Date of transaction - 26th jul
Amount debited - 691.38
Phone no :[protected]
Against hpgas booking no - 525798

Thanks,
Sobiya...
Complaint comments  Read comments [1]Complaint category Other

Citrus Payment Solutions — gas payment not received

 Narayanaraja on Jul 29, 2019
This is to inform you that i have booked a cylinder for hp gas on 4th july vide order no-645051 and make payment online the amount of rs 668.33 through citrus payment solution on 4th july 2019. But the dealer has denied for such online payment and i have to pay again the amount of rs 668.33 by cash at the time of delivery. As a result i have paid twice for the same.
I shall be highly obliged if you kindly acknowledge this and provide me refund for such unsuccessful payment as soon. I have attached my supporting documents with this complaint. Please contact me
[protected]
Email:...
Complaint comments  Read comments [2]Complaint category Gas Stations

Citrus Payment Solutions — faulty online payment for hp gas booking

 Nilgsh24 on Jul 28, 2019
This is to inform you that i have booked a cylinder for hp gas on 19th july vide order no-508938 and make payment online the amount of rs 695.09 through citrus payment solution on 20th july 2019. But the dealer has denied for such online payment and i have to pay again the amount of rs 683.00 by cash at the time of delivery. As a result i have paid twice for the same.
I shall be highly obliged if you kindly acknowledge this and provide me refund for such unsuccessful payment as soon. I have attached my supporting documents with this complaint....
Complaint comments  Read comments [1]Complaint category Gas Stations

Citrus Payment Solutions — wrong chargeback issued onto our merchant account

 Suratfabric.com on Jul 27, 2019
We are a merchant on citruspay since last four years. This month they mailed us that one of the customer o[censored]s has filed a chargeback of a transaction against us. Citruspay asked us to show the proof of order, transaction and delivery proof of the goods supplied against the transaction. We gave them every proof they asked for on the same day itself. After continuous follow ups, they replied the documents are sufficient and its enough to defend chargeback, still if they need anything else, they'll let us know. Now without any email or anything, even after their confirmation, 64000 rs were deducted...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Citrus Payment Solutions — paid the amount but still not recharged

 Dhamu1997 on Jul 26, 2019
I have done the payment of rs 230 for tamil dpo package basic from my sun direct app via upi mode through google app on 24 jul 2019 at 6:59pm

The recharged amount credited to citrus solution pvt ltd as per directions of sun direct app directly from sun direct app
.
Amount debited my bank account but recharge not done. I called custmer care of sun ditect. But not resolved till date...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Citrus Payment Solutions — I have got sms and deposited 1000

 Yuvara.K on Jul 26, 2019
I have opened a new account in kotak mahindra bank... After kyc updation i have received the message by the link and to complete the opening process deposit 1000 followed by the link.. I opened the citrus pay link and deposited.. It showed translation successful but wednesday but still it's reflecting in bank account. Know kindly do the needful......
Complaint comments  Read comments Complaint category Banks

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