Citrus Payment Solutions Customer Care
Citrus Payment Solutions Pvt. Ltd.
| Website: | www.citruspay.com |
Address
3rd Floor, Viraj Building, SV Road, Khar (West) Mumbai Mumbai City District Maharashtra India - 400052 |
| Landmarks: | Above HDFC Bank Branch |
Customer Care Phone Numbers and Contacts
Phone:
Additional info
Mumbai
3rd Floor, Viraj Building Above HDFC Bank Branch, SV Road, Khar (West) Mumbai 400052
Pune
5th Floor, Icon Tower, Opposite KFC Restaurent, Baner Road, Baner Pune 411045
Bangalore
2nd Floor, No. 947, 12th Main, Hal 2nd Stage, Indira Nagar, Ward No.72, Bangalore 560038
Gurgaon
3rd Floor, Viraj Building Above HDFC Bank Branch, SV Road, Khar (West) Mumbai 400052
Pune
5th Floor, Icon Tower, Opposite KFC Restaurent, Baner Road, Baner Pune 411045
Bangalore
2nd Floor, No. 947, 12th Main, Hal 2nd Stage, Indira Nagar, Ward No.72, Bangalore 560038
Gurgaon
35, Hartron Complex, Electronic City, Sector 18, Gurgaon (Gurugram), Haryana 122001
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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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Complaints
2565
Pending
489
Resolved
1307
Good news! We have a good connection with the company and they're good at resolving user complaints.
Citrus Payment Solutions Complaints & Reviews
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Citrus Payment Solutions — Im complaining about my transaction
I’ve ordered some stuffs from zara app of amount (2900/-), my transaction was successful through upi and my money was also deducted from my account, but in the zara app. the payment status was showing not successful.
So how many days it will take to refund my money.
So how many days it will take to refund my money.
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I was placing an order on zara india online on 31 July and had opted for payment via upi.
I then did the payment through...
I then did the payment through...
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I had placed an order on Zara and made payment via google pay.My money got deducted from my account but my order status showed...
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Citrus Payment Solutions — Money got deducted but order canceled
I purchased some products from zara and the bill was 3780 rs I payed through upi on 01/08/2021 the money got deducted from my account but the order was pending, then I had to cancel the product. Please look into the matter
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I was purchasing a trouser online through Zara app.I chose an option to pay through UPI payments. They redirected me to citrus...
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I have placed a payment on 24rh of July and the refund is not initiated for the order which got cancelled and it’s been...
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Citrus Payment Solutions — Zara Payment error
I placed an order on the Zara app for an amount of 7080. The money got deducted from the account but it did not reflect on the app. Looking at the number of similar complaints on the very same day I realise there seems to be some technical error but pls initiate the refund as soon as possible and resolve this matter.
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I was placing an order on zara india online on 26th of july and had opted for payment via upi.
I then did the payment...
I then did the payment...
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I was placing an order on zara india online on 28th and 29th of july and had opted for payment via Upi.
I then did...
I then did...
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I ordered clothes on Zara app and made the payment via citruspay using UPI. The amount got deducted from the account and i...
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Citrus Payment Solutions — Complaint about a product's payment on zara
Hello'
I had booked a jeans from Zara App on 26th July and i made the payment through UPI by citrus solutions pvt ltd and the payment debited from my account but the order was cancelled. How much time it will take to refund me the amount ₹1790 ?
I had booked a jeans from Zara App on 26th July and i made the payment through UPI by citrus solutions pvt ltd and the payment debited from my account but the order was cancelled. How much time it will take to refund me the amount ₹1790 ?
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Hi,
We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.
• Citrus Id, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.
• Citrus Id, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
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I have ordered heels from zara my money got deducted from cutrus
But zara doesnt get any money
Plzz refund my...
But zara doesnt get any money
Plzz refund my...
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Citrus Payment Solutions — Payment deducted for Zara order
Hi I made payment on Zara and the order has not been placed. The transaction was successful. Rs.4490.00 (UPI Ref no[protected]
Request you to refund the amount. [protected]@yahoo.com
Request you to refund the amount. [protected]@yahoo.com
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Hi,
We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.
• Citrus ID, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.
• Citrus ID, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
1 Comment
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My Zara amount of rs. 5900 has been deducted by citrus payment but showed as payment failed on Zara. No refund initiated....
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Citrus Payment Solutions — Amount cut but order not places
Hello i was ordering From Zara then I paid through UPI but my money got deducted from citrus but the order was not placed. Kindly refund the amount as soon as possible
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Hi!
Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.
Regards,
Team Citrus
Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.
Regards,
Team Citrus
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Citrus Payment Solutions — Payment status is not reflecting of the website
Fee payment on delhi University admission is done from my side but is not reflecting on my status on website
Bank reference no:- IGALCVNOW5
Debit accountno:[protected]
Citrus reference no:-[protected]
Amount 750
Status completed
Bank reference no:- IGALCVNOW5
Debit accountno:[protected]
Citrus reference no:-[protected]
Amount 750
Status completed
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Hi!
Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.
Regards,
Team Citrus
Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.
Regards,
Team Citrus
1 Comment
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My money got deducted for thr zara order but the order was canceled, please refund my money as soon as possible....
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Date of the incident - 20th July 2021
Failed transaction (order) for Zara India (https://www.zara.com/in/)...
Failed transaction (order) for Zara India (https://www.zara.com/in/)...
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Citrus Payment Solutions — Money got debited from my account but zara did not received the amount.
I was placing an order on zara india online on 27th July and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@punjabnationalbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.
Kindly check my concern and give me refund of my money at the earliest.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@punjabnationalbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.
Kindly check my concern and give me refund of my money at the earliest.
Read full review and 2 responses →
It was “paytm” not “google pay” (by mistake in hurry I wrote Google pay)
Hi!
Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.
Regards,
Team Citrus
Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.
Regards,
Team Citrus
2 Comments
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Featured Complaints
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We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.
• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team