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3.2
Last updated Sep 21, 2022
Complaints 2926
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Citrus Payment Solutions reviews & complaints(2926)

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R
rajkislayraj
Sep 21, 2022
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Citrus Payment Solutions — Money debited from my HDFC account but CITRUSEAZYPAY is showing no transaction

I have transacted Rs.222, 127.10 on date 21 Sep 2022 at 00:24 mins.

There was no transaction confirmation and the money got debited from my HDFC account.

The HDFC transaction reference number is[protected] and HDFC narration is [protected]-CITRUSEAZYPAY.

Can you please refund my money to my account HDFC account....
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R
rajkislayraj
Sep 21, 2022
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Citrus Payment Solutions — Money debited from my account but CITRUSEAZYPAY is showing no transaction

Hi,

I am K Raj and I have transacted Rs.222, 127.10 on date 21 Sep 2022 at 00:24 mins.

There was no transaction confirmation and the money got debited from my HDFC account.

The HDFC transaction reference number is[protected] and HDFC narration is [protected]-CITRUSEAZYPAY.

Can you please refund my money to my account HDFC - [protected].

Regards,
Kislay...
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S
sarfarazahmed422
from Kolkata, West Bengal
Sep 15, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Citrus Payment Solutions — Fund transfer issue

Dear Concern,

Today fund of Rs 74614.20 was transferred from my HDFC Bank AC to South Point School using Citruspayeazy but the fund is not received by the Institution not any receipt generated against the transaction.

Request to please check the status of the transferred fund and resolve the issue urgently as my Son's admission is due for the lapse of the fund transfer, it's very very urgent.

Sending...
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V
Varatharajan KK
from Chennai, Tamil Nadu
Sep 14, 2022
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Citrus Payment Solutions — House Tax Rs 12290/ Paid through Citrus solutions to Avadi Municipality

Please refer the transaction # [protected]GANYMCZV1 for Rs.12290/ and the transfer date 16.07.2022.

The above amount transferred through Citrus payment Solutions to Avadi Municipality, Chennai as House Tax. But surprised that the payment was not received by them as I came to know only yesterday when want to check out the revised house tax.

Sir my kind request to take necessary action to reverse the money...
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A
Abhi 4455
from Dehradun, Uttarakhand
Sep 7, 2022
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Citrus Payment Solutions — Payment not received to the institution

To Concered Persons,

I have make a fee of 21, 895 to Delhi public school dehradun on 6-september-2022 through HDFC netbanking. my money got deducted from hdfc bank but did not reach to Delhi public school as there no message received by me that they have received the amount.

Although I am doing the same transaction from couple of month through hdfc net banking CITRUSEAZYPAY and every time the transaction is...
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V
Vidit Khurana
Aug 14, 2022
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Citrus Payment Solutions — My payment got stuck

I have send payment to one of the coaching institue my payment got deducted twice but did’nt received by the person to whom i sent it ..
my acc no is [protected]…
Plaese check it and make my payment return as soon as possible …
Thankyouuuu...
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G
GRajbanshi
from Guwahati, Assam
Jul 28, 2022
Jul 28, 2022
This thread was updated on Jul 28, 2022
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Citrus Payment Solutions — Rs 750/- Debited from my account, but not Credited

I was doing an online transection on
06/06/2022 from my SBI account of Rs. 750/- to deposit exam fee of my son at shoolini university. The amount had been deducted from my account but not credited to the shoolini university and not refunded to my account till date.
Citrus Ref- [protected]....
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G
GRajbanshi
from Guwahati, Assam
Jul 24, 2022
Jul 28, 2022
This thread was updated on Jul 28, 2022
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Citrus Payment Solutions — Amount deducted but not credited

CITRUS Ref [protected] on 06.06.2022 debited Rs.750/- from my SBI account but not credited the same to shoolniuniversity. Also not refunded to my account till date. please arrange to refund the same to my account as early as possible....
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U
Uday Kiran Ramaraju
Jul 14, 2022
Jul 21, 2022
This thread was updated on Jul 21, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Citrus Payment Solutions — Regarding Tuition fee

On 14th July 2022 I paid my tution fee for SRM AP college through citrus pay and now my money got debited from my account but in my portal it's showing the payment was failed. Please look into this and provide me a solution at earliest as tomorrow was last day to pay my fee...
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R
ramaraju nag
Jul 14, 2022
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Citrus Payment Solutions — Regarding SRM Tution fees

Today I payed my tution fees for SRM AP college via net banking through citrus payment solutions as of now my got debited from my account showing transaction was successful but in my college portal its showing payment was failed I request you to look into this issue and kindly provide me solution...
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R
r jambunathan
from Kovilpatti, Tamil Nadu
Jul 7, 2022
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Citrus Payment Solutions — Gateway

I have made transaction of Rs 785 via SBI net banking on06/07/22 to Greater chennai Corporation ( property tax).
Transaction ID no 19736175 status showing pending .
INB CITRUS PAYMENT SOLUTION NO
[protected]GANNWNNC9.
Even though the amount has been debited from my account but I have not received successful completion acknowledgement.pl let me know if transation is successful.if No let me know how and when...
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A
Abhinav.jain13
Jun 22, 2022
Jun 23, 2022
This thread was updated on Jun 23, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Citrus Payment Solutions — No credit of payment from Citrus Pay

Hi

Our company website is built on Wix.com with the name www.purpleuniforms.com

We are already using PayU India as the payment gateway. For 2 transactions done by our customers, even though their account has been debited, there is no credit of payment shown in our PayU account.

The 2 transactions were done with the following details :-
Date of transaction - 16 April, 2023
Amt. -...
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S
Sudhirgg2
Jun 11, 2022
Jun 12, 2022
This thread was updated on Jun 12, 2022
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I have made transaction of INR 50500 via HDFC net banking. Transaction ID:[protected]. Even though amount has been debited from account, but we have not received successful completion of transaction. Please let us know if transaction was successful- if yes please share acknowledgment, if no, let us know how and when will the amount be refunded.
Read full review and 1 responses
Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus
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    B
    Badshah K.Prajapati
    from Mumbai, Maharashtra
    Jun 10, 2022
    Aug 14, 2022
    This thread was updated on Aug 14, 2022
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
    Report
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Citrus Payment Solutions — Application for get money

    Dear sir /madam,
    I am plan holder of your citrus check -Inn Ltd.My certificate No SMM[protected]. Now my family financial condition is bad and I have loan from others, now I am fastrated .
    Kindly request to you please refund my money. It will be great help from your side, , 😔😔😔😔😔
    Your's fastrated customer,
    😔😔😔😔😔😔...
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    F
    fcsanil
    from Jaipur, Rajasthan
    Apr 29, 2022
    Apr 30, 2022
    This thread was updated on Apr 30, 2022
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    I was making payment against ICSI Workshop | Information Memorandum & Resolution Plan under IBC.
    Payment has been successfully debited from my bank account but not received any invoice from the merchant as the page was redirected but page tab was blank due to some connection error.
    Kindly resolve the same as early as possible, as the payment was against the workshop which is to conducted on 30.04.2022 and without payment receipt i will not be able to attend.
    Otherwise kindly refund the payment to my respective bank account.
    Client Name: Anil Gupta
    Mob. No. [protected]
    Mail ID. [protected]@gmail.com
    Bank Name: UBI
    Transaction reference ID:[protected]
    Read full review and 1 responses
    Hi,

    We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -
    • Citrus, Merchant and Bank reference number.
    • Scan copy of bank statement indicating the debit for the required transaction.
    • Transaction date along with the amount.
    • Email id or phone number used for processing the transaction.
    • First 6 and last 4 digits of your card
    • UPI / VPA if any used

    Regards,
    Citrus Support Team
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      S
      Shahji18
      Apr 22, 2022
      Apr 23, 2022
      This thread was updated on Apr 23, 2022
      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
      Report
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      Citrus Payment Solutions — Payment Debited but not credited / verified by payer

      I had made a payment for RS 56111.08 on 09 oct 2020 thru icici bank via your citrus payment solution BIL/ONL/[protected]/CITRUSPAYMENTSOLUTION/K119S
      pls verify my payment history and adjust to the account as Payer accounts as they are demanding same amount from me...
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      N
      neerajpawar07
      Apr 13, 2022
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      Citrus Payment Solutions — UPI Transaction failed but money debited from bank account

      While making online payment for Jim Corbett National Park slot booking on 19-Mar-2022 through Citrus Pay Platform using UPI as a mode of payment money got debited from my SBI Bank account and the web page of Citrus Pay Merchant got stuck and payment towards Jim Corbett National Park got failed.

      Details shown on Banks Portal : "TO TRANSFER UPI/DR/[protected]/Tiger Co/INDB/corbettonl/Upi T"

      Reference no. available...
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      N
      Nisheeth Singh
      Apr 13, 2022
      Apr 13, 2022
      This thread was updated on Apr 13, 2022
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      This is regarding my house tax, which was deposited using Citruseazypay on 07/04/2021. But now when I am going to deposit house tax for this year it is showing that it is pending for the last year. Here are the details of the transaction.

      Date- 07/04/21
      Narration -[protected]/CITRUSEAZYPAY
      Cheque/Ref no - [protected]
      Amount - 1, 353.00

      Can you give me any updates on this.

      Thanks
      Nisheeth Singh
      nisheeth.[protected]@gmail.com
      Read full review and 1 responses
      Hi!

      Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

      Regards, Team Citrus
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        R
        Rakesh soyal
        from Hyderabad, Telangana
        Apr 12, 2022
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        Citrus Payment Solutions — Payment success bill due

        Dear sir /madam,
        I have made a payment for MY TRADE LICENCE RENEWAL online . Amount deducted from my account but Licence Renewal showing still due . Please check and clear my issue.
        Transaction details are below...
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        L
        Lashkari Associate
        from Kota, Rajasthan
        Apr 11, 2022
        Apr 13, 2022
        This thread was updated on Apr 13, 2022
        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Citrus Payment Solutions — Transaction failure at citruseazypay

        Sir, While filling the examination form for University of Kota on 08/04/2022, I submitted the examination fees of Rs.2700/- thru HDFC netbanking via CITRUSEAZYPAY.
        Though the amount was debited from my account the form was not submitted as immediately after deduction there was a msg on screen saying sorry for inconvenience and you can again continue transaction some other time etc.etc.
        Please get my money refunded back in my...
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