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Citrus Payment Solutions Complaints & Reviews

3.2
Last updated Apr 29, 2022
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Citrus Payment Solutions Head Office Address

3rd Floor, Viraj Building, SV Road, Khar (West)
Mumbai
Mumbai City District
Maharashtra
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400052

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+91 20 6731 4141
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Citrus Payment Solutions reviews & complaints(2912)

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I was making payment against ICSI Workshop | Information Memorandum & Resolution Plan under IBC.
Payment has been successfully debited from my bank account but not received any invoice from the merchant as the page was redirected but page tab was blank due to some connection error.
Kindly resolve the same as early as possible, as the payment was against the workshop which is to conducted on 30.04.2022 and without payment receipt i will not be able to attend.
Otherwise kindly refund the payment to my respective bank account.
Client Name: Anil Gupta
Mob. No. [protected]
Mail ID. [protected]@gmail.com
Bank Name: UBI
Transaction reference ID:[protected]
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card
• UPI / VPA if any used

Regards,
Citrus Support Team
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    I had made a payment for RS 56111.08 on 09 oct 2020 thru icici bank via your citrus payment solution BIL/ONL/[protected]/CITRUSPAYMENTSOLUTION/K119S
    pls verify my payment history and adjust to the account as Payer accounts as they are demanding same amount from me...
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    While making online payment for Jim Corbett National Park slot booking on 19-Mar-2022 through Citrus Pay Platform using UPI as a mode of payment money got debited from my SBI Bank account and the web page of Citrus Pay Merchant got stuck and payment towards Jim Corbett National Park got failed.

    Details shown on Banks Portal : "TO TRANSFER UPI/DR/[protected]/Tiger Co/INDB/corbettonl/Upi T"

    Reference no. available...
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    This is regarding my house tax, which was deposited using Citruseazypay on 07/04/2021. But now when I am going to deposit house tax for this year it is showing that it is pending for the last year. Here are the details of the transaction.

    Date- 07/04/21
    Narration -[protected]/CITRUSEAZYPAY
    Cheque/Ref no - [protected]
    Amount - 1, 353.00

    Can you give me any updates on this.

    Thanks
    Nisheeth Singh
    nisheeth.[protected]@gmail.com
    Hi!

    Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

    Regards, Team Citrus
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      Dear sir /madam,
      I have made a payment for MY TRADE LICENCE RENEWAL online . Amount deducted from my account but Licence Renewal showing still due . Please check and clear my issue.
      Transaction details are below...
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      Sir, While filling the examination form for University of Kota on 08/04/2022, I submitted the examination fees of Rs.2700/- thru HDFC netbanking via CITRUSEAZYPAY.
      Though the amount was debited from my account the form was not submitted as immediately after deduction there was a msg on screen saying sorry for inconvenience and you can again continue transaction some other time etc.etc.
      Please get my money refunded back in my...
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      Citrus Payment Solutions — Payment debited but order did not get processed

      Money debited from bank account but order not received by zara.

      Krish Mehta
      I was placing an order on ZARA india App on 9th April 2022 and had opted for payment via UPI.
      I then did the payment through google pay app and money got debited from my account but zara did not received the amount.

      UPI Transaction ID[protected]

      So zara cancelled the order from their side as it keep pendingbr...
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      Citrus Payment Solutions — Amount debited but trade license renewal not successful

      Hi we have done payment for Rs: 9000 for trade license renewal
      amount has been debited from bank account but renewal is not done successful.

      Trade License Details
      TIN NO :[protected]
      Title Of Trade : SRI VENKATESHWARA MEN'S EXCLUSIVE
      Trade Address :[protected]/6/1/A, SAI TOWERS, DILSUKHNAGAR
      Circle : 6-Malakpet
      Name of Owner : K VENKATESHWAR
      Address of Owner :[protected]/6/1/Abr...
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      I paid my trade license renewal amount through Google pay and my amount got deducted but I still didn't get receipt. Kindly look into issue
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        Payment made was failed as the du portal is still not showing the status of submission of fees I want my refund of 510rs
        Inform me what I can do to get my money back on
        Gmail [protected]@gmail.com
        Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus
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          Sir mene ake chalaan net banking SBI se collage form ka lya kaate tha Jo fees not submitted bata Raha h...
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Citrus Payment Solutions — Failed transaction eazypay to Citrus Payment gateway

          Hello,

          I tried to pay my college fee 20810/- on[protected] for my fourth semester. My college that is University of Hyderabad is using eazypay which redirected me to the citrus payment gateway.

          I made the payment through Union bank of India and amount got debited from my account. I also got a message from the bank that transaction to citrus payment solutions was completed successfully but my college has not...
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
          Report
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Citrus Payment Solutions — Money not credited to my bank account

          I have connected my payment gateway through wix to Citrus pay and my customers did a payment through the gateway but money didn't get credited to my bank account .. no one replying to complain emails as well and no customer contact number...
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
          Report
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Citrus Payment Solutions — Regarding Rs 1500 is pending.

          I have paid rs 1500 on 10.02.2022 through phone pe UPI. To Bihar cm relief fund. My amount is deducted but payment is not reached to benificery. Payment gateway is citrus . Details is as below
          Transaction id- T2202101257255373844238...
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          Sir, While filling the HVSP on 25/02/2022, I submitted the PAYMENT Rs.2483/- thru HDFC netbanking via CITRUSEAZYPAY.
          Though the amount was debited from my account the form was not submitted as immediately after deduction there was a msg on screen saying sorry for inconvenience and you can again continue transaction some other time etc.etc.
          Please get my money refunded back in my account as soon as possible.
          Date - 25.02.2022
          Refrence No[protected]
          Narration ---- [protected]
          Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
            Report
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            Citrus Payment Solutions — Zara order on 4th feb

            I made a transaction to zara on 4th feb and cancelled the order on 5th of feb but i didn't get my refund till now. i had already contacted the bank and zara but they are saying that they don't have money.
            so i request you to refund my money back into my account.
            my transaction id is:[protected]...
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
            Report
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            Citrus Payment Solutions — To refund my money

            I made a transaction to zara on 4th feb and cancelled the order on 5th of feb but i didn't get my refund till now. i had already contacted the bank and zara but they are saying that they don't have money.
            so i request you to refund my money back into my account.
            my transaction id is:[protected]...
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            Dear sir,
            i have remitted an amount of Rs.1.00 Lac through net banking from my SBI account as counselling fee to maharishi markandeshwar Medical College kumarhatti, Solan, HP vide ref no CHI6632696 on 10th Feb 2022at 20.15 hrs as per the sms received from your end. Would be obliged if you can provide acknowledgement for the said payment credited to the account of maharishi markandeshwar medical college kumarhatti, Solan. kindly do...
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            I have paid school fees, but not showing paid.kindly advise.
            Debit
            INR 3000.00
            A/c no. XX3447
            [protected]:39:35
            INB/[protected]/CITRUS PAYMENT SOLUTIONS P
            Axis Bank
            Citrus payment solution not resolved kindly Resolved.
            Debit
            INR 3000.00
            A/c no. XX3447
            [protected]:39:35
            INB/[protected]/CITRUS PAYMENT SOLUTIONS P
            -Axis Bank
            Citrus Payment Solutions Customer Care's response, Feb 13, 2022
            Verified Support
            Hi!

            As checked, this is a successful transaction via Citrus transaction Id - OL4722247728148617019 and source transaction Id - 022202017907558 at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant eazypay directly to get the status at their end.

            Regards,
            Team Citrus
            Sir Please send the acknowledgement of payment of Fees 3000/- to Doon Velly Public school Nalagarh, Distt.Solan HP.-174101.

            We have Received massage from axis Bank for debiting my a/c, , but Payee not Received the payment. Kindly send Receipts of this payment by mail [protected]@gmail.com, , , , , , we are much thankful.

            ----- Forwarded Message -----
            From: "Axis Bank Alerts"
            To
            Sent: Tue, Feb 8, 2022 at 9:42 PM
            Subject: Notification from Axis Bank
            Dear Customer, We wish to inform you that INR 3000.00 has been debited from your A/c no. XX3447 on[protected]:39:35 at INB/[protected]/CITRUS PAYMENT SOLUTIONS P.
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              I have made a payment of Rs.1125 on 21 October 2021 to kongunadu arts and science College as part of semester exam fees from my SBI bank.the payment is neither settled nor refunded.pls check reg this.Have also attached the snap...
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