Citrus Payment Solutions
Citrus Payment Solutions Pvt. Ltd.
Customer satisfaction rating: 57%
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2565
COMPLAINTS
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Citrus Payment Solutions Customer Care

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Address
3rd Floor, Viraj Building, SV Road, Khar (West)
Mumbai
Mumbai City District
Maharashtra
India - 400052
Landmarks:Above HDFC Bank Branch

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
852
down
455

Additional info
Mumbai
3rd Floor, Viraj Building Above HDFC Bank Branch, SV Road, Khar (West) Mumbai 400052

Pune
5th Floor, Icon Tower, Opposite KFC Restaurent, Baner Road, Baner Pune 411045

Bangalore
2nd Floor, No. 947, 12th Main, Hal 2nd Stage, Indira Nagar, Ward No.72, Bangalore 560038

Gurgaon
35, Hartron Complex, Electronic City, Sector 18, Gurgaon (Gurugram), Haryana 122001

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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57%
Complaints
2565
Pending
489
Resolved
1307
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Citrus Payment Solutions Complaints & Reviews

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I’ve ordered some stuffs from zara app of amount (2900/-), my transaction was successful through upi and my money was also deducted from my account, but in the zara app. the payment status was showing not successful.
So how many days it will take to refund my money.
Kindly check my transaction number

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
2 Comments
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    I was placing an order on zara india online on 31 July and had opted for payment via upi.
    I then did the payment through...
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    I had placed an order on Zara and made payment via google pay.My money got deducted from my account but my order status showed...
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    I purchased some products from zara and the bill was 3780 rs I payed through upi on 01/08/2021 the money got deducted from my account but the order was pending, then I had to cancel the product. Please look into the matter
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      I was purchasing a trouser online through Zara app.I chose an option to pay through UPI payments. They redirected me to citrus...
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      I have placed a payment on 24rh of July and the refund is not initiated for the order which got cancelled and it’s been...
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      I placed an order on the Zara app for an amount of 7080. The money got deducted from the account but it did not reflect on the app. Looking at the number of similar complaints on the very same day I realise there seems to be some technical error but pls initiate the refund as soon as possible and resolve this matter.
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        I was placing an order on zara india online on 26th of july and had opted for payment via upi.
        I then did the payment...
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        I was placing an order on zara india online on 28th and 29th of july and had opted for payment via Upi.
        I then did...
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        I ordered clothes on Zara app and made the payment via citruspay using UPI. The amount got deducted from the account and i...
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        Hello'
        I had booked a jeans from Zara App on 26th July and i made the payment through UPI by citrus solutions pvt ltd and the payment debited from my account but the order was cancelled. How much time it will take to refund me the amount ₹1790 ?
        Hi,

        We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

        • Citrus Id, Merchant, and Bank reference number.
        • Scan copy of bank statement indicating the debit for the required transaction.
        • Transaction date along with the amount.
        • Email id or phone number used for processing the transaction.
        • First 6 and last 4 digits of your card.
        • UPI / VPA if any used

        Regards,
        Citrus Support Team
        1 Comment
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          I want to submit Complaint Positive Review Neutral Comment
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          I have ordered heels from zara my money got deducted from cutrus
          But zara doesnt get any money
          Plzz refund my...
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          Hi I made payment on Zara and the order has not been placed. The transaction was successful. Rs.4490.00 (UPI Ref no[protected]
          Request you to refund the amount. [protected]@yahoo.com
          Hi,

          We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

          • Citrus ID, Merchant, and Bank reference number.
          • Scan copy of bank statement indicating the debit for the required transaction.
          • Transaction date along with the amount.
          • Email id or phone number used for processing the transaction.
          • First 6 and last 4 digits of your card.
          • UPI / VPA if any used

          Regards,
          Citrus Support Team
          1 Comment
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            I want to submit Complaint Positive Review Neutral Comment
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            Hi my payment has not reached Zara and they have asked me to contact you. Pls do let me know where my money is.
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              My Zara amount of rs. 5900 has been deducted by citrus payment but showed as payment failed on Zara. No refund initiated....
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              Hello i was ordering From Zara then I paid through UPI but my money got deducted from citrus but the order was not placed. Kindly refund the amount as soon as possible
              Hi!

              Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

              Regards,
              Team Citrus
              1 Comment
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                Fee payment on delhi University admission is done from my side but is not reflecting on my status on website
                Bank reference no:- IGALCVNOW5
                Debit accountno:[protected]
                Citrus reference no:-[protected]
                Amount 750
                Status completed
                Hi!

                Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

                Regards,
                Team Citrus
                1 Comment
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                  I want to submit Complaint Positive Review Neutral Comment
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                  My money got deducted for thr zara order but the order was canceled, please refund my money as soon as possible....
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                  Date of the incident - 20th July 2021

                  Failed transaction (order) for Zara India (https://www.zara.com/in/)...
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                  I was placing an order on zara india online on 27th July and had opted for payment via upi.
                  I then did the payment through google pay for which zara had used citrus payment gateway.
                  I did the transaction via [protected]@punjabnationalbank and money got debited from my account but zara did not received the amount.
                  So zara cancelled the order from their side as it keep pending
                  I haven’t been initiated a refund.

                  Kindly check my concern and give me refund of my money at the earliest.
                  It was “paytm” not “google pay” (by mistake in hurry I wrote Google pay)
                  Hi!

                  Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

                  Regards,
                  Team Citrus
                  2 Comments
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