Citrus Payment Solutions Customer Care
Citrus Payment Solutions Pvt. Ltd.
Customer satisfaction rating: 75%
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1102
COMPLAINTS

Citrus Payment Solutions Customer Care

Citrus Payment Solutions Pvt. Ltd.

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Address
3rd Floor, Viraj Building, SV Road, Khar (West)
Mumbai
Mumbai City District
Maharashtra
India - 400052
Landmarks:Above HDFC Bank Branch

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
539
down
273

Additional info
Mumbai
3rd Floor, Viraj Building Above HDFC Bank Branch, SV Road, Khar (West) Mumbai 400052

Pune
5th Floor, Icon Tower, Opposite KFC Restaurent, Baner Road, Baner Pune 411045

Bangalore
2nd Floor, No. 947, 12th Main, Hal 2nd Stage, Indira Nagar, Ward No.72, Bangalore 560038

Gurgaon
35, Hartron Complex, Electronic City, Sector 18, Gurgaon (Gurugram), Haryana 122001

View More Information...

Customer satisfaction rating
75%
Complaints
1102
Pending
19
Resolved
808
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Citrus Payment Solutions Complaints & Reviews

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Citrus Payment Solutions — refund request against reffance no-021812007583687

 Sushovan Neogi on Dec 17, 2018
Dear sir,

Today on 17.12.18 I did a transaction of rs 3450 for job purpose.Times 2 jobs.com representative Mr debraj called me an said that my resume has been selected for Samsung an Philips. Just I have to pay the amount.I repeatly asked him that is there anything else payment I have to pay he said nothing I have to pay again.after my registration complete still he transfer another representative for documentaction purpose.the representative again demand 8000 rs plus gst for the same.Then I found it's seems totally cheating process.

My transaction no[protected] which...
Complaint comments  Read comments Complaint category Telecommunications

Citrus Payment Solutions — citibank credit card/citrus fund fraud dealing

 anangoli on Dec 11, 2018
Citrus fund
On october 20, 2018 i received following alert message from citibank:

'"rs.3499.00 spent on card xxxxxxxxxxxxxxxx on 20- oct - 18 at citruspay mcafee was processed without pin/opt as prescribed by rbi. Available balance limit is rs xxxxxxx"
I was shocked on above message alert as i never expected my few decade old trusted citibank card will cheat me by paying some third party without my consent. Hence i presumed that it might have a fraud transaction, and i tried to contact citibank as well as you through email/web - contact etc., but there was no result....
Complaint comments  Read comments Complaint category Other

Citrus Payment Solutions — amount deducted from my account and credited to party account but the recharge is not happen this is second time for me

 GopiSelvaraj on Dec 9, 2018
Amount deducted from my account and credited to party account but the recharge is not happend this is second time for me. Sun dth recharge my name is gopi. Selvaraj
Payment made through google pay its second time and the first payment made yesterday and the second time made payment today total amount is ₹400. I am attaching the screenshot for reference....
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Citrus Payment Solutions — i'am complaining about my amount debited twice but both transactions got failed

 manohar c on Dec 9, 2018
Please consider this as serious issue i made payment twice to my exam fees through canara bank net banking but both the transactions amount debited but not received any confirmation...
Please look into this and refund my amount as soon as possible

Failed transactions

1) 07/12/2018 (01:38:13) citruspay - [protected] - clientcode debit:1411.80

2) 07/12/2018 (10:45:53) citruspay - [protected] - clientcode
Debit:1411.80...
Complaint comments  Read comments Complaint category Banks

Citrus Payment Solutions — cancelled transaction citrus pay

 akbhai on Dec 7, 2018
Hi,,, today i have made a payment to purchase a mcafee anti virus for rs 999... These are the details...
Citruspay-[protected]-clientcode
Now mcafee is saying that they didn't recieve any payment but my bank statement is showing that rs 999 is debited from my account as above details of citruspay is showing in my account,
Please let me know where is it...??...
Complaint comments  Read comments [1]Complaint category Online Shopping

Citrus Payment Solutions — airtel payment issue on 3rd dec 2018

 praveen2688 on Dec 4, 2018
I have done a airtel data card payment on 3rd dec 2018 for Rs.199 by your Citrus Payment gateway through internet Banking. I spoke to airtel customer care that i have made the payment and send me the receipt for confirmation of payment but, airtel customer care told that payment has not received & still pending. They have informed that payment has not cleared by merchant.
CITRUS ref no.- [protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Citrus Payment Solutions — citrus payment refund my deducted amount

 Saziram In on Dec 3, 2018
Hi team,

I have made payment through upi for gas cylinder refill on dec 2 2018, amount get deducted from my account but i didnt transaction seems to be failed. Kindly refund the amount. Please find the below details to proceed further.

• citrus, merchant and bank reference number - (Upi ref no.[protected].

• transaction date along with the amount.
Amount: 829.66 on[protected] to vpa citruspay@axisbank

• email id or phone number used for processing the transaction.
Mobile: [protected]

• upi/vpa...
Complaint comments  Read comments Complaint category Gas Stations

Citrus Payment Solutions — regarding gas payment

 Abhisab on Dec 2, 2018
I made gas booking on 01/12/2018 after that i was provided with link for online payment i selected it and was redirected paymantra after that to citrus for online payment so i made payment on citrus using upi as payment mode my transaction was sucessfull even money was debited from bank account but when today delivery person came to deliver gas he told me that i have to pay cash as my payment was not recieved in their system so i want to ask citrus team that how is that possible that merchant did not recieved payment as my transaction was clear providing you with transaction id to look further in...
Complaint comments  Read comments Complaint category Utility Services

Citrus Payment Solutions — payment done successfully but not received by merchant

 deepak261 on Nov 30, 2018
Deepak parashar
Attachments
3:23 PM (4 minutes ago)
to support

I made a payment of Rs 969.94 for HP gas booking through ezpay but the merchant has not received the payment.
Kindly resolve the issue and refund the amount. Following are the details:

1. Citrus, Merchant and Bank Reference number: HP Gas

2. Copy of Bank statement indicating the debit for the required transaction: Attached

3. Transaction date : November 26, 2018 Time 8:06:31 PM
4. Transaction amount: Rs. 969.94
5. Email ID: deepakthedashing@gmail.com
Complaint comments  Read comments Complaint category Utility Services

Citrus Payment Solutions — payment for hp gas made by credit card not recorded on receipt.

 Datey on Nov 30, 2018
Hp gas booking no.589172 dated 26/00/18;
Consumer no. 651175 : pratap gas

Payment made by credit card ending 0212 on for rs. 951.28 at
Citrusp*pushpam on[protected]:10:22:37

Was not recorded on hp gas receipt no. 1034561 dated 30/11/18

Please send confirmation on e mail to me, as well as to pratap gas
Sddatson@gmail.com

Shashikant datey [protected]...
Complaint comments  Read comments Complaint category Credit Cards

Citrus Payment Solutions — unable to pay

 m1mishra on Nov 24, 2018
Hi,
My relative is admitted in appolo hospital kolkata & i want to pay his bill through the appolo hospital website.in the website of hospital there is an option “pay online”.
After filling all the required details i am getting the payment getaways option of citrus. When i am putting the card details than it’s showing in process but lately i’m getting the message that payment unsuccessful please try later.
I already contacted my bank but the payment is not approaching to them.
Please look into the matter & do the needful.

Thanks & regards,
Complaint comments  Read comments [2]Complaint category Credit Cards

Citrus Payment Solutions — airtel data card payment done on 9th nov 2018

 Prashanthl1937 on Nov 24, 2018
Dear team,

I have done a airtel data card payment on 9th nov 2018 of rs. 203 by internet banking. I have mailed to airtel customer that i have made the payment and send me the receipt for confirmation of payment but, airtel customer care called me & informed that payment has not received & still pending. They have informed that payment has not cleared by merchant. So please check wether the payment has been cleared from your end or not and if it is cleared then please send the confirmation.

Kindly check on this and do the needful on priority....
Complaint comments  Read comments Complaint category Broadband

Citrus Payment Solutions — airtel money not added from axis ac

 Mukesh1987 on Nov 23, 2018
Here i am mukesh bansal, i added 200 rs money to airtel money app ac no [protected] from my axis ac no [protected] on 19 nov 2018 with transaction no inb/61990639/citrus payment solution p but 200 rs not received in airtel money upto till date and 200 rs debited from my axis ac no immediately so i request you to transfer money either in my axis ac or my airtel money app. Call me [protected]
Airtel money app no - [protected]
Axis bank ac no - [protected], ifsc code - utib0001248
Call me [protected]...
Complaint comments  Read comments Complaint category Banks

Citrus Payment Solutions — online transaction failed

 akramsheikh on Nov 22, 2018
I have completed my transaction on 19 nov 2018 amount get deducted from my account but not paid in the payment rgpv exam fees till date on 22 nov 18 whats the issue on that kidly help in that by the bank canara bank it could not updated till date kindly see in issue email id - nishaphotocopy@gmail.com citruspay-[protected]-clientcode 2622 1, 850.00...
Complaint comments  Read comments Complaint category Universities

Citrus Payment Solutions — payment page not activated

 Aparnarathee on Nov 20, 2018
Dear citrus team,

I have submitted my grievance with case number 03804682 to alliances. Citrus@payu.com

I have created a website called through wix ecommerce platform. On[protected], i had submitted all the required documents on panel and via email too. I have also updated all policies on the website. But still i have got no response from the team and the payment page is still not activated. Customers are unable to make payments.

Request to please respond to my problem as i have been on this issue everyday but i am not getting any response also. I do...
Complaint comments  Read comments [1]Complaint category Home & Garden

Citrus Payment Solutions — refund pending

 murali.sbm on Nov 16, 2018
Hpgas bkngno 564082 con 639885 bkng clrd 01.10.2018. 01.10.2018 sri ram gas agan. http://ezpay.hpcl.co.in//ezypay//h//[protected] to pay for refill

I paid the amt via the above link but did not get confirmation. However the amount is deducted. Please refund it

Payment details

Rs.912.58 was spent on ur hdfcbank credit card ending 0039 on[protected]:18:31:26 at citrusp*pushpam...
Complaint comments  Read comments Complaint category Credit Cards

Citrus Payment Solutions — I'm complaining about hp gas online payment [Resolved]

 9755593155 on Nov 15, 2018
Date-12-nov-2018 07:30:27am
Hp gas consumer no: 610809

I was made online payment of my hp gas consumer no 610809 refill charges rs.1039.95 through the link http://ezpay.hpcl.co.in//ezypay//h//[protected] from my axis bank transaction - inb/[protected]/citrus payment solutions pvt ltd/
Paymantra transaction no:[protected]
Amount: 1039.95
My payment wasn't showing in hp gas dealers system so i paid again for my gas refill to gas delivery boy. So kindly look at my payment....
Complaint comments  Read comments Complaint category Gas Stations

Citrus Payment Solutions — payment unsuccess

 jeevakavitha on Nov 15, 2018
I have made a payment through my icici netbanking thru citruspay to pay for my hpgas cylinder for the amount of rs.977.73 dated 5/11/2018. But the payment was not successful and the amount has not been reversed. Kindly check and take steps to reverse the amount. My transaction details below
View date-4/11/2018&transc date-5/11/2018.
Bank receipt no.[protected]
Hpc number-[protected]
Amount 977.73...
Complaint comments  Read comments Complaint category Other

Citrus Payment Solutions — payment not transferred to air india [Resolved]

 gmnooranal on Nov 10, 2018
On 18th november 2018 i made a payment of rs.3109/50 from my bank account with sbi to air india for booking an air ticket. Air india informed me that 'payment was declined"and so the ticket was not issued. The amount of rs.3109/50 was debited from my bank account stating" transfer to inb citrus payment solutions." the amount is not yet refunded to me....
Complaint comments  Read comments [1]Complaint category Airlines

Citrus Payment Solutions — online payment issue for hp gas booking [Resolved]

 manujgowda on Nov 9, 2018
Hello,

I'm Manohara J from Kolar, karnataka state. I would like to give a complaint regarding the online payment transaction for HP gas booking.

Consumer no:626029
Consumer name:Mr.Jayaramegowda M
Registered mobile no: [protected]

Actually my complaint is, I was book the HP gas cylinder on[protected], around 7.35am, with booking reference No is: 539148, and bill was INR 838.17.
I did this bill payment through online using the link as follows: http://ezpay.hpcl.co.in//ezypay//h//[protected].

I paid the amount 838.17...
Complaint comments  Read comments Complaint category Gas Stations

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