Citruseazypay — Amount debited by bank but not credited in HSVP

The message was received after I amde HDFC NetBanking payment through CITRUSEAZYPAY "Thanks for paying Rs.4, 822.00 from A/c XXXX1536 to CITRUSEAZYPAY via NetBanking." but amount not credited to my Water Bill ac of HSVP as yet .
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