[Resolved] City Union Bank — atm complaint letter - reg

Thanamks

from Mumbai, Maharashtra

Address:

TUTICORIN, 628001

Respected mr. Manager,

My name is k. Thanalakshmi and i am a customer at your bank. On 06.04.19 i went to your atm located at puthiyamputhur

I have a checking account and the account number is [protected]. I used my atm card, and the number is [protected].

I successfully inserted my card and requested a withdrawal of rs. 1000. However, something went wrong during the transaction and i received neither my money nor my card. I was also not given a receipt of any kind. The machine is clearly malfunctioning.

When i went home and checked my account, i found that the full amount of requested funds had been debited from my account.

Please refund the full amount of rs. 1000 to my account and return or replace my atm card as soon as possible. Thank you.

With regards,

K. Thanalakshmi.

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Apr 9, 2019

Complaint marked as Resolved

Thank You For Your Immediate action, Problem solved.

City Union Bank customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2019

City Union Bank Customer Care's response Dear Customer,
Our Complaint registration site has been designed to capture relevant details and thus help in effective grievance resolution.Hence, We request you to register your specific complaint if any at www.cityunionbank.com/web-page/grievance. Your specific response will help us assist you.

Regards.
CUB