City Union Bank Customer Care
City Union Bank Ltd.
Customer satisfaction rating: 54%
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COMPLAINTS

City Union Bank Customer Care

City Union Bank Ltd.

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Address
No.149, T.S.R Big Street
Kumbakonam
Thanjavur District
Tamil Nadu
India - 612001

Customer Care Phone Numbers and Contacts


Mobile:
Mobile:
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43
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23

Fax:
Fax:
+91 435 243 1746

Description
Computer Systems Department

Customer satisfaction rating
54%
Complaints
90
Pending
5
Resolved
47
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
Sat12:00 am - 12:00 pm
SunClosed

City Union Bank Complaints & Reviews

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City Union Bank — city union bank unreceived amount of atm withdrawal made on a/c 500101010426202

 rubeshPandi on Dec 6, 2017
This is regarding my atm withdrawn made on this december 4th afternoon nearly 1. Pm at valluvar kottam high road nungambakkam on a/c [protected]. I have requested cash of rs.1500 but, i didn't received amout from atm machine where, i got message from bank to my mobile stating the above amt was withdrawn. I thought it will get revised to my a/c soon but, till now not received money. Kindly check and revert the above mentioned amt asap......
Complaint comments  Read comments Complaint category Car Service Centers

City Union Bank — money theft from my bank account without my knowledge via atm

 Radhakrishnan_Sthapathy on Nov 30, 2017
I am radhakrishnan, having personal account for the last 5 years in city union bank, thiruvidaimaruthur, tamilnadu.

Last night 11.41 pm on 29/11/2017, i received a sms informing ₹1, 00, 000 (One lakh rupees) have been debited from my account at pondichery, bussy street cub atm. I was shocked because i am living 400 kms from pondicherry and i have my atm card with me. I also checked my balance, the transaction was made without my knowledge using my account details.

I called the customer care and i have blocked my atm card, before something bad happen. This morning...
Complaint comments  Read comments Complaint category Banks

City Union Bank — amount miss

 Jothi Mani on Nov 27, 2017
Respected sir i deposited rs6, 500/- today in city union bank, villapuram branch a/c no :[protected] account holder name s. Jothi mani. But i receive the receipt for 4, 500/-only when i ask to the cash collector he said that he got 4, 500 one from me plz help me i want my amount take action as soon as possible faster. Other wise i close my account from your bank just now only i opened account in your bank in the name of hope but this is a big cheating, i need a fastest solution....
Complaint comments  Read comments [1]Complaint category Banks

City Union Bank — fund transfer page-add beneficiary

 samytvtvsamy on Nov 26, 2017
It is difficult to add new beneficiary - message appears that "pin tries expired" what is the reason how many attempts make this message and when it will be restored how many hours or days i have to wait to add 1 beneficiary. It is one of the worst practice in cub to add beneficiary all persons are not perfect while typing it is common error may occur because of this one who make money transfer urgently not possible with your poor policy of add beneficiary, and one more thing is grid image is not displayed properly and there is no refresh option this cause due to poor net work also a drawback -...
Complaint comments  Read comments [1]Complaint category Business & Finances

City Union Bank — service available not satisfaction

 Bhuvi nasiya on Nov 15, 2017
We using banking with cub since 5 years at our home town cheyyar located in thiruvanamalai district pincode 604407.. Here ur branch has only one atm service so all cubians using tat for avoiding xtra charges by taking from other branch atm's but the prblm is more over half of the month cub atm is not working due to out of service pls take immediate action on that otherwise. Don't get any amount while transactions from other branches.. Thank u for ur spending ur valuable tym to read tis complaint.. Pls do some benefit for ur customer asap...
Complaint comments  Read comments Complaint category Banks

City Union Bank — reg atm machine problem

 yuvarajprabhu on Nov 10, 2017
I am salary account in alive status location cbe variety hall road branch. Very usless fr account holders any time to withdraw cash is not possible. Wat is purpose dono. Wat hell fr the machines. Worst service. If v using non atm centres charges debited y u want to eat customers money one f d usless banking service pls do some to stop this kind f gud services....
Complaint comments  Read comments Complaint category Banks

City Union Bank — cash misplaced

 Rajeswari Subramanian on Nov 7, 2017
I lost money at cub on 03.11.17. I have requested bank to check through cctv cameras.

Till now after 4 days no positive feedback from bank. I need cub, s help urgently'. I. Have verified with other areas i visited on 3.11.17. This is not a question of loss of money, but how cub can help a customer of a retired person.

Irrespective of retrieval of cash, i require a positive guideline and answer to my complaint....
Complaint comments  Read comments [3]Complaint category Banks

City Union Bank — cash not dispensed at atm but amount debited from account

 Bamini Rangadurai on Nov 3, 2017
On november 3rd by 6.30pm, i have attempted to withdraw rs. 500 from cub atm id. Cub01044, and the amount have not been dispensed but i have received the sms from central bank that the amount is debited from my account. Next i have again tried for rs.100 in the same atm id, ref no. 730718497219 and rs.100 was successfully dispensed. Still my amount of rs.500 has not been credited. Thanks to help for the amount to be credited in my savings account. Awaiting for a positive reply....
Complaint comments  Read comments [2]Complaint category Unauthorized charges

City Union Bank — subject : i am complaining about online transaction

 shiva selva on Nov 3, 2017
Dear sir/ madam,
As i did one online trnsaction from my account. A payment of rs. 4525/- is debited for my student fee payment. I got a conformation message in my phone but, the transaction is pending. Pl check the fund is transfered or not. Otherwise refund the money back to my account.
Account no: [protected] thambaram. Srm ramapuram student ac....
Complaint comments  Read comments Complaint category Banks

City Union Bank — mobile recharge issues

 Vignesh Sankar on Oct 31, 2017
I have recharged 40 rupees for my number through cub mobile banking but recharge was not processed as the amount was deducted I haven't received balance in my account. I made complaint through customer are via email haven't good response as they said they ll look it back on Monday. This is not happening for first time these errors are frequent with my another CUB improve the standard of the banking online facilities...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

City Union Bank — the cube wallet doesn't support my requirements in bill payment and also useless online shopping. i seek the refund of money

 Balavisweswararao Pratap on Oct 28, 2017
I loaded thecub ewallet with 3600 rupees. When i tried to pay current bill to apepdcl it doesn't support. When i tried for motor insurance the wallet doesn't show uiico. Only it supports self loading but i can't pay for anything​. Hence i wanted refund of money. But the customer care did not care me.
Pratapabalavisweswararao
[protected]
Pradeepnagar
Vizianagaram
535004...
Complaint comments  Read comments [2]Complaint category Banks

City Union Bank — fraud by your customer munish kumar account no 500101010752751

 Jeevan Shenoy on Oct 14, 2017
Sub: fraud case in the name of rbi.

I jeevan keshav shenoy a senior citizen residing in mumbai dahisar east 400068.

I would like to inform you, i was contacted by mr ashok dass (Mobile no: [protected]) sr c. O of rbi stating that he will arrange for a loan of rs 25 lakhs.
15 lakhs in my name jeevan keshav shenoy and 10 lakhs in my wifes name gayatri jeevan shenoy.
This was in first week of june 2017.

I believed him as he sent me the form through email ashokdass. Rbi1975@gmail.com.
The form had rbi logo and gave the loan account...
Complaint comments  Read comments [1]Complaint category Business & Finances

City Union Bank — online ticket booking - failed transactions

 Sukumar Somasundaram on Oct 7, 2017
Dear sir,
I have booked online bus ticket booked on 07.10.17 at 7.47a. M at rathimeena.co.in web site. The amount of 3 tickets for rs.1200/- has been debitted in my sb a/c no.[protected] whereas tickets not booked. I have also confirmed with rathimeena travels the tickets not booked. Their rmt no.5597905
Ebs id no.84695454. Payment success. Transaction failed. Kindly check the above and reverse and credit the amount to my above s. B. Account.
Thanks,
With regards,
S. Sukumar...
Complaint comments  Read comments Complaint category Public Transportation

City Union Bank — loan

 Satheesh Jerry on Oct 7, 2017
I m cityunion bank customer, then ysdy we go our (Alanganallur) branch madurai. I want personal loan and talk about our branch manager then he say we not provide personal loan that personal loan option wil be not available at our bank thats true? Then i want surely personal loan our bank will not provide surely i will closed my savings account in our bank. My account num:xxxxxxxx73 contact num:[protected]
Contact wil be soon
Regards
N. Satheesh...
Complaint comments  Read comments Complaint category Loans

City Union Bank — fake caller withdraw money from my account

 Pranab3 on Oct 4, 2017
Today around 4:07 pm somebody introduced himself as bank officials & ask me my atm card no. After that, the following amount is drawn from my account. I pray to you please take an urgent & necessary step to recover my money. The details of the transaction are given below.
Jrnl. No. Value date txn-amount txn-desc
733640628 04/10/17 5000.00dr othpg 727710689899cubbankw mumbai...
Complaint comments  Read comments Complaint category Banks

City Union Bank — not receiving of cash from atm due to failure of electricity

 Mohammed Layaq Ali on Sep 30, 2017
Sir i am withdrawing rs.10000/- from atm id: cub01655 on dated 30th september 2017 at about 12:47pm but suddenly due to breakdown of electricity the said atm machine stop working and i have not received my cash from the said machine, i waited there till the electricity arrived and machine showed as"sorry the machine is out of service"kindly help me in this regard and arrange to refund my cash to my sb a/c no.[protected], sbi karvan br. Hyderabad-28 (T. S) in the interest of justice for which act of kindness i shall be ever remain grateful to you
Yours faithfully
Mrs. Fouzia nasreen)
Complaint comments  Read comments [1]Complaint category Banks

City Union Bank — mobile recharge not successful

 sakthikgm on Sep 18, 2017
Dear sir/Medam,
My mobile recharge not successful but payment successfully deducted in my CUB account.Last two times recharge not successful(10/8/17 & Today morning).please fix this issue then i have my money too.I feel very bad to say this.
Details:
My account no:[protected].
Mobile network : Aircel prepaid.
Recharge amount:Rs.120(60+60).

Pls find the attachment for your reference....
Complaint comments  Read comments Complaint category Mobile Service Providers

City Union Bank — unreceived amount of atm withdrawal made on a/c 500101010695981

 rubesh Pandi on Sep 17, 2017
This is regarding my atm withdrawn made on sep 15th afternoon nearly 1.12pm at muthamizh nagar on a/c [protected]. I have requested cash of rs.1000 but, i didn't received amout from atm machine where, i got message from bank to my mobile stating the above amt was withdrawn. I thought it will get revised to my a/c soon but, till now not received money. Kindly check and revert the above mentioned amt asap....
Complaint comments  Read comments [1]Complaint category Banks

City Union Bank — dispute transaction happened on my account

 Sai Lahari Sridhar on Sep 12, 2017
I received a cal today morning from [protected] saying that he is a sbi manager took all the details of the atm cards and used it for a transaction
Txn # 218733 - cubbankw mumbai - rs.4999 - 9.30 a. M
Since it is a bank i want to get requiredf details to find the person who did thsi as he also took 70, 000/- more from both debit cards using online transactions of around 60, 000 for ola cabs as below
Txn # 040019751558 - ola money zip cash - rs.9999 - 8.22 a. M

Txn # 040019751705 ola moneyzip cash - rs.9999 - 8.25 a. M

Txn # 010027523372ola money...
Complaint comments  Read comments Complaint category Banks

City Union Bank — charges

 Shrida on Sep 8, 2017
Sir, i am b. Umamaheswari a senior citizen doing insurance business and it is my bread winner. I am having s. B. Account with city union bank. Vadavalli. Coimbatore. On 07.09.17 a commission of rs 1416.66 was credited in my account, with this rs 670 was debited as charges in single day. It is abnormal. Kindly look into the matter and save me from the abnormal charges. My s. B. Account no is [protected]. Kindly arrange to refund the amount. I am operating the account for my commission credit and with this i am running my family. When all other banks are initiating a minimum balance of rs 1000...
Complaint comments  Read comments Complaint category Banks

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