City Union Bank — Complaint against staff Mr. Vishnu and AGM (Mr. Rajshekhar)

Address:

Ameerpet, Hyderabad

My name is Chandrashekar S from Hyderabad. I have my SB AC with CUB, Ameerpet Branch, Hyderabad for the last 15+ years. On 16-Aug-2021 I asked one of the services to be completed and the attitude of Mr. Vishnu was not only unfair as he did not complete the requested task but on the contrary insulted and harassed me by sending negative messages on my whatsapp number.

Even though I reported this with the Sr. Management at the Corp. Office, there has been no resolution (as there must be an immediate action against such kinds of behavior as my self-respect was being badly damaged), and also, when I called the AGM Mr. Rajshekhar (from Hyd. - +[protected] who is supposed to listen to the complaints and resolve it, the AGM was very rude in his attitude as well, when he said couple of things:

1. He said that he cannot resolve such personal issues and said that I have to forgive such staff by accepting such kind of behavior from the staff

2. He also said that if he has to resolve such issues, then there will not be anyone living in India, which was not even relevant to what this issue was to do with India and other people who lived in India

3. He said that even if I reported this issue with the senior management including the CEO there will be no action which can be initiated against Mr. Vishnu or him as he sounded as if he was the CEO/ Chairman of CUB and his decision was final. At this point, I felt like he was THROWING NOT ONLY A CHALLENGE BUT HE WAS THREATENING ME when he said that I will also have my day when he would harass me further

4. He gave me an feeling that none of the customers have to raise or escalate any issue against this Branch Staff or him with the Corp. Office and if someone does it (as I had a major issue that I escalated in Feb. 2021, the same AGM who was posted right then requested to come to my residence and literally requested me to forgive the staff and close the complaints against them) and may be he was waiting for an opportunity to show me that he would encourage the staff from this branch to insult and humiliate me when he gets a chance and as per the instructions from the AGM I guess Mr. Vishnu boldly wrote and sent such insulting messages and even blamed me for the service that he said other banks do not provide to its customers.

I really do not understand as to why other banks were even compared and how does Mr. Vishnu now as to what kinds of services are being provided by other banks. This is not only an insult to me but also he tried to talk ill about the services provided by other banks, which is illegal.

I want the senior management to ensure that some action is being initiated against Mr. Vishnu and the AGM (The AGM's job is to resolve issues and on the contrary the AGM was trying to protect the staff and even went and started talking rudely with me, which is not acceptable to me and he also said that HE WOULD WASH HIS HANDS BY NOT RESOLVING THIS ISSUE AND ANY FURTHER ISSUES THAT I FACE GOING FORWARD), as if he was my boss and he was the CEO of CUB.