[Resolved]  City Union Bank — Failed Transaction money not able to get back

I’m Jayendran Arumugam. My Dad (Mr.Arumugam) Account number is: [protected]

Card number: 5253 80 ***** 2982


We recently used our card to purchase goods after swiped our card the money amount of Rs.649 has been debited twice on 19/11/2020. But from the merchant's side, the amount got declined. Here is our POS number: 99274854 the same POS number got debited twice the amount of Rs.649.

The details from the merchant side are also attached in this mail.

We already raised this complaint in the Cub grievance Level 1 and sent an email to [protected]@cityunionbank.com, [protected]@cityunionbank.in, [protected]@cityunionbank.in. But no response

We already passed 1 week and no response of money to be credited back to us. Please do the help urgently for us.