City Union Bank — money theft from my bank account without my knowledge via atm

Address:	Thanjavur, Tamil Nadu
Website:	www.cityunionbank.com

I am radhakrishnan, having personal account for the last 5 years in city union bank, thiruvidaimaruthur, tamilnadu.

Last night 11.41 pm on 29/11/2017, i received a sms informing ₹1, 00, 000 (One lakh rupees) have been debited from my account at pondichery, bussy street cub atm. I was shocked because i am living 400 kms from pondicherry and i have my atm card with me. I also checked my balance, the transaction was made without my knowledge using my account details.

I called the customer care and i have blocked my atm card, before something bad happen. This morning i tried to call thiruvidaimaruthur office to complaint about my situation, but i have not receive proper guidance.

I don't really understand this situation, as i have my card with me, and the card was never been stolen, and no one else know my pin number. I think there was a big mistake or some malfunctioning happened with cub bank security system. Other wise this kind of issue never would have happened or some the bank officers have hand in glow with the culprits, and they revealed the customer secrets.

I demand a solution fro my issue, because the stolen from the bank directly and not from my pocket.

The bank must take serious steps, before this happen to any one else...