City Union Bank — Request For Enquiry

Address:

Hyderabad

To

The Bank Manager
City Union Bank
Malkajgiri Branch
Hyderabad- 500047

Date:[protected]

Sir,

Sub: Request for enquiry of my Loan accounts and waive the penal interest and reduce the rate of interest.

Ref: Loan A/c No. [protected], [protected], [protected], [protected] _ Manchala Suresh.
Loan A/c No. [protected], [protected] _ Akshaya Dairy Products

I, Manchala Suresh having group accounts in your bank, writing this letter with reference to the above subject. With full support of CUB I have developed my business but due to demonetization and later Pandemic situation, my payments have been slightly delayed.

As already informed in my previous letters to branch, due to corona and demonetization my business was not so well flourishing which resulted in some delayed payments for which penalty has been levied. From the beginning, if you check my loan accounts, I have paid more than approximately 10 extra EMIs but you have debited it as penal interest. I have sent many letters to Mr. Raghu kanan, the manager during that period of time. He gave false promises and did not respond properly and also not reduced any rate of interest during that time which was promised by him.

Further Corona has affected my business, still I managed to pay the EMIs with the support of CUB as they reduced rate of interest and by giving loans. Later again penal interest has been started and requested Mr. Karthikeyan, who was the manager at that time to waive penal interest but has given me false promises to do so and later gave false information.

At present, the new manager after listening to my above concerns has not responded appropriately. Later, during last 6 months I have been in contact with manager of the bank regarding this issue and at the time of phone conversation, they have confirmed that they would reduce the rate of interest and also waive the penalty after writing a letter. After following there guidance and doing the same I haven’t received any response till date. If the branch is not interested to reduce the rate of interest or to waive the penalty, do communicate it but I request you to not give false hopes to the customers. Also the bankers have increased the interest rate without any intimation.

Therefore, I request you to kindly reduce the Interest rate and also waive the penalty by carefully examining my all the accounts with your branch. I hope you will be helpful and support us with this regard.

Thanking You
Yours faithfully

Manchala Suresh
[protected]