City Union Bank — treatment to a customer

May 07, 2020

Updated by Vajsankar I am V.Sankaranarayanan account holder in City Union Bank.This is the third time I am telling about City Union Bank staff persons approach to customers.Yesterday I went to Rajendra Prasad Road Chromepet branch on 6th of May to open a new FD. I was standing outside in the que and waited for my turn. When my turn came, one staff person(male) asked me in a raised voice
" What for you have come here". I told him I have come to open a FD account. I have never seen a person working in multinational companies talking to a customer in such raised voice. After I walked in, the security staff and the the staff who asked the question were talking with each other. The security was telling the staff who spoke to me said these people (customers) will spread the COVID19 on us. Is it not an insult to a customer?????. I finished my work and came out. If I have stooped down to the level of the staff then definitely there is no difference between two o[censored]s.

Today (7th May), I went to collect the FDR. I had a cheque with me to be deposited in my SB account. I filled the challan. The staff who spoke to me yesterday, took the challan and the cheque and it was not pinned. He gave it to person receiving the cheque. The person receiving the cheque said something. I asked him whether some thing has gone wrong. He said in a raised voice, I can do only one work at a time. Normally I used to hand over the cheque to the concerned person. It was the staff who went and handed over to the person receiving the cheque and a customer (me) got abused. This shows how wonderfully the branch is treating a customer. I have already been abused twice. When I got abused for the second time I told the branch Manager to close all my accounts. But she was so polite and said this will not happen.
Today I told another senior staff to close my accounts and settle everything because every time a new thing keeps happening.

We are now going through a very tough situation due to COVID19 and the banks are also trying to do some service with limited staff people. If a staff doesn't know how to behave with a customer then what for they are running the bank.

The higher authorities might feel that a person like me keeps sending complaints and I am a fault finder. Everyone knew that a Customer is the most important person in the business. The Customer is giving an organisation an opportunity to make their business grow. In the case of that 2 staff members I conclude that they are doing a favour to the Customer.

I have expressed all my feelings. It is up to the higher officials to guide the branch to be friendly with customers and not to be rude. Let this not happen to other customers.

May 07, 2020

Updated by Vajsankar This branch is not going to make a loss just because a person like Sankaranarayanan is trying to close his accounts. The branch can get any number of customers. Will all be happy and satisfied??????. If a customer gets this kind of treatment, will he feel comfortable when he walks into that branch??????. He has to see the staff person who has not behaved in a polite way. Kindly think and do the needful. Never make a customer to feel disgusted.

May 12, 2020

Updated by Vajsankar I am V.Sankaranarayanan account holder in City Union Bank.This is the third time I am telling about City Union Bank staff persons approach to customers.Yesterday I went to Rajendra Prasad Road Chromepet branch on 6th of May to open a new FD. I was standing outside in the que and waited for my turn. When my turn came, one staff person(male) asked me in a raised voice
" What for you have come here". I told him I have come to open a FD account. I have never seen a person working in multinational companies talking to a customer in such raised voice. After I walked in, the security staff and the the staff who asked the question were talking with each other. The security was telling the staff who spoke to me said these people (customers) will spread the COVID19 on us. Is it not an insult to a customer?????. I finished my work and came out. If I have stooped down to the level of the staff then definitely there is no difference between two o[censored]s.

Today (7th May), I went to collect the FDR. I had a cheque with me to be deposited in my SB account. I filled the challan. The staff who spoke to me yesterday, took the challan and the cheque and it was not pinned. He gave it to person receiving the cheque. The person receiving the cheque said something. I asked him whether some thing has gone wrong. He said in a raised voice, I can do only one work at a time. Normally I used to hand over the cheque to the concerned person. It was the staff who went and handed over to the person receiving the cheque and a customer (me) got abused. This shows how wonderfully the branch is treating a customer. I have already been abused twice. When I got abused for the second time I told the branch Manager to close all my accounts. But she was so polite and said this will not happen.
Today I told another senior staff to close my accounts and settle everything because every time a new thing keeps happening.

We are now going through a very tough situation due to COVID19 and the banks are also trying to do some service with limited staff people. If a staff doesn't know how to behave with a customer then what for they are running the bank.

The higher authorities might feel that a person like me keeps sending complaints and I am a fault finder. Everyone knew that a Customer is the most important person in the business. The Customer is giving an organisation an opportunity to make their business grow. In the case of that 2 staff members I conclude that they are doing a favour to the Customer.

I have expressed all my feelings. It is up to the higher officials to guide the branch to be friendly with customers and not to be rude. Let this not happen to other customers.

This branch is not going to make a loss just because a person like Sankaranarayanan is trying to close his accounts. The branch can get any number of customers. Will all be happy and satisfied??????. If a customer gets this kind of treatment, will he feel comfortable when he walks into that branch??????. He has to see the staff person who has not behaved in a polite way. Kindly think and do the needful. Never make a customer to feel disgusted.

I have received 4 notifications stating that the continuation mail is too small and small complaints will be ignored. Has higher authorities looked into the first long mail or has it gone to the recycle bin and finally deleted.