[Resolved] City Union Bank — Worst behaviour to senior citizen account holder

vikramssp

Address:

Nagapattinam, Tamil Nadu, 609801

Respected sir/madam,

As i am registering complaint against city union bank - kuthalam bank (pin-609801) staffs. the counter staffs are behaving very rude manner to my mom. she is not educated hence needs cub counter for money transactions but cub staff always forcing to use atm eventhough they know that some of their account holders are not having enough knowledge to use atm machine also they insist us to get help from atm security which is against the safety o[censored]ser. they insult my mom by some kidding words.

Requesting your necessary action to make them user friendly.

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Sep 18, 2016

Complaint marked as Resolved

City Union Bank customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2016

City Union Bank Customer Care's response Dear Customer

We regret the inconvenience caused to you.
We are forwarding the complaint for the concerned department to look into the issue . In relation to usage of ATM or other technology services, it is secured and time saver with 24X7 service. Branch staff / security are educated enough to assist customers in case of any need. It is advised not to share any of your personal details to them and they also will never ask you to disclose the same.

Regards
city Union Bank