Classic Honda Faridabad — Deficinecy is service and roduct | |||
Purchased hoda citi automatic model in sept 2014 from classic honda ( (Dealer in fardiabad) . After 1st paid service on 3rd sept 2015 recd car. Car diid not stat in the morning on 12th sept. Called classic honda. Struggled to get proper response even from their manager mr tushar. I keep on requesting to send some technical person but he insisted to call rsa and drop car in the showroom. Final i had to do the same but half day lost. Since then i am struggling to get my car repaired. Yesterday i met mr tushar to my surprise car was parked in one corner and no one attending. I raised the same concern to him why no action till now. He replied one coupler was lose but we are keeping the car in observation and will repair by evening. But evening i go call that they are holding the car as they have found fuel pump faulty. I tried to contact tushar he stopped picking my phone. They have their own plan to take 2 - 3 days like a govt department for repairing my car. I am failed to understand how the fuel pump has gone faulty after the service and running for three days and parked car. Is this due to poor service or poor product design? I am without car and three days is this acceptable these days. Can some help Regards Ajay Was this information helpful? | |||
 1 Comment | |||
I have got my Honda city serviced from Honda classic faridabad from the year -2010, even though there were issues and complaints but I ignored as this was closer to my residence. But the last service I got done on 4th July-21 tested my patience level to the core, they got the car picked and delivered at my residence the same day, highlighting the issues faced -:
• Car exterior had spots and paint marks all over
• Ink spots on few places
• Car polish was not removed from the exterior and had white marks all over
• Attitude of the staff – CRM lead ( Ms Sheeba or Shabiya )was offensive, I had to drive car back to the showroom to show the quality of the service they provide
• Just highlighting the visible quality of the service they provide, not sure what kind of deficiency would be there when it comes to engine and other engine related services
After 10 years, making a sensible decision of no longer getting my car serviced at Classic honda Faridabad and also advice others to be vary of the quality and attitude.
Rgds
Vikram Singh