Clear Trip — cleartrip

Website:

www.cleartrip.com/support

This is nithin. I am a frequent clear trip user. I had booked a flight from mangalore to bangalore on 27th of nov at 10 pm which got rescheduled to 4 pm which was ok for me but return ticket which was on 30th nov 8 pm which got cancelled since i was helpless i had to cancel the flight and book one more through clear trip. Indigo nation promised to provide me refund of full amount but clear trip deducted my 1000 rs in that 400 is convenience fee and 600 cash back amount. So i spoke to clear tripper and got my 400 rs back but she told 600 rs cannot be given back. But my concern is y should they take back my cash back amount when i have booked the flight again in cleartrip. U people should take responsibilities when flights get cancelled and give customers money back so that they can book again. Very unhappy with the service. My trip id: [protected]