Cleartrip — [protected] trip id

My trip id from clear trip was[protected]
Cancelled date 02/01/2019
I was support to travel from istanbul to dubai on 04/01/2020
As per the the ticket any refund for canellation need to be claim through clear trip and after submitting my cancellation i got email that i got 0 refund amount which is not acceptaable as not term and condition was mentioned about no refund for me ticket, please investigate as i cant accept this

[protected]@gmail.com
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