Cleartrip — airline tickets

Website:

www.cleartrip.com

I cancelled the following tickets which i bought via cleartrip

Trip id :[protected]
Bangalore - nagpur return flight
Indigo airlines

Indigo 6e 509 — bangalore - nagpur — sun 06may18
Indigo 6e 727 — nagpur - bangalore — mon 14may18

Booking date: 08-april-2018
Cancellation date: 20-april 2018

The tickets are marked as refundable tickets.

At the time of online cancellation ( 2 weeks before flight departure date) cleartrip online informed that they cannot calculate refund amount and that the refund amount will be made known after cancellation via email.

I went ahead and cancelled the tickets. Later i got an email explaining that the refund mount is "zero" and that airline charged cancellation fee of 106% of the booking amount.

This is cheating consumers in the every sense of the word.

(I) why were the tickets marked refundable at the time of the booking when the cancellation charges amounted to 106% of booking amount. On follow-up call cleartrip informed me that the tickets are refundable, but as the original price that they sold me the tickets at was discounted the cancellation charges now amounted to 106% (Rs. 12000). My argument here is that cleartrip knew the price they were selling me the tickets at. They also knew what would be cancellation charges.in that case how can they sell the tickets to me as marked refundable?

(Ii) when i inquired with the indigo airlines, they told me that the tickets were not yet cancelled and that if i were to cancel, the cancellation charges would be rs. 8812 and not rs. 12000 as told by cleartrip. They would infact refund a sum of rs. 2874 to cleartrip as part refund for cancellation.