Cleartrip — Amount to be refunded

Address:

Malappuram, Kerala, 676302

I have booked 2 air tickets on26/10/2016 from kolakatta to kochi for Rs10951, I have received a call from customer care service from clear trip that it is not successful but my account is debitted. when I complanied that they told me it will be refunded . my bank has claimed amount but it is still pending, I have received the data from my bank about the details
account no: [protected]
date : 26/10/2016
ref no : CCADJ1AEJ216IGAADTROL1
amount : 10951
Aleady almost 4 months lapsed but refund has come to my bank . Hence I request you to give the credit back of Rs 10951 at earliest