Cleartrip — cancellation of flight ticket and refund booking ref:[protected]r9vzql,mgufyt indigo airlines)

Address:	Dakshina Kannada, Karnataka, 575005
Website:	cleartrip

I had booked my tickets through clear-trip app on[protected] for[protected] and return[protected] Mangalore to Hyderabad. My wife's ticket also was booked by me same time from Sharjah to Hyderabad[protected] and return[protected]. Since I was confused with the timing I realized that I should have booked on[protected] . The ticket fare was 6, 807 INR .I immediately contacted clear-tip agent through online chat and explained about the issue. She instructed me to book another ticket using the same mode of payment and mention the same email id and mobile number and provide the new booking reference number to her and she will initiate the cancellation and I will refunded the whole amount without any deduction, but after few minutes I received a email from INDIGO AIRLINES about airlines regarding the cancellation and refund was initiated fully to clear-trip. Similarly I received a email from clear-trip that your cancellation is been done and a refund of INR 702 will be refunded to you. I called INDIGO AIRLINES personally to check about the cancellation charges and I was shocked to hear from them that they have not charged any cancellation charges. I contacted Clear-trip by phone on [protected] and explained the whole matter and I was assured about the refund telephonic conversation as well as email, but till now i have not got my refund. I am calling them daily for the status but every time the moment i call a new person answers and gives the assurance. So far I have spoken to ANGEL, RANJANA, UTTAM I had paid from my NRE account and when I ask how will you refund ? they dont have satisfying answers at all . They are cheating the customers.