Cleartrip — cheating by the cleartrip

Refer my trip id [protected] for booking of hotel holiday resort-port blair -3 rooms (One room with one extra bed) for jan-12 to jan-14, 2018.

On reaching the said hotel, no accommodation was given. The hotelier said he did not get any payment from cleartrip and did not give any confirmation to cleartrip. The sad part is that cleartrip, inspite of being fully aware of this, did not share this information and let us stand on the road for two hrs. Some arrangement was made by your people at 'inn residency', dollygunj, which is a residential accommodation at a far off location. There was no arrangement of third bed (For which cleartrip had charged me). Further, there was no arrangement of breakfast. Only bread-omelette/jam were offered. For commuting to/from inn residency we spend more than rs. 8000/- on taxis, which otherwise would have been negligible.

On return journey to port blair (Trip id: [protected], for booking at hotel holiday resort-port blair -3 rooms (One room with one extra bed) for jan-16 to jan-17, 2018.), same thing happened again inspite of talking to your representatives again and again. We were forced to stay at hotel 'island cove', where the rooms were stinking because of seepage, dirty bed sheets, broken beds, unclean bathrooms. It was a horrifying experience. However, in this regard, i would like to put on record the appreciation of mr. Sudhakar, hotel manager, who did everything he could at that time to provide whatever little relief was possible.

This deliberate act of cleartrip (On two occasions) is not negligence but a clear act of cheating which spoiled the whole trip and has been etched in our memory as a nightmare.

I would like to hear from the company how do they would like to compensate the deficiency in their service and what action has been taken against their errant employees who are not doing any good to the company.

Bhupinder singh